What Government Did Best in 2016, & Improvements for 2017
Looking towards 2017 as well, government employees will have to buckle down and keep up the good work.
Citizen Engagement
The Top Priorities Government IT Needs to Address in 2017
While a new year can bring about hope for change in many government happenings, there are still open ends from 2016 that will need to be refocused on in this next year.
How Should Government Communicate With Citizens?
Citizens need to understand and measure the outcomes of policies we vote for. How can modern governments cut through the noise and speak effectively to the citizens they represent?
The 4 Components of a Great Customer Experience
With these qualities, your agency can create a real connection with your customers, which enables improved transparency and builds trust.
5 Innovative Government Websites that Empower Citizens
To celebrate these government agencies’ inventive platforms, this week’s Intersection is here to show you some of the top government websites and hopefully inspire some newfangled digital growth at your agency.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Facilitate Change for CX, Don’t Manage It
Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.
Keep it Simple, Keep it Digital
Make your digital platform compelling, personal and useful by ensuring that it’s accessible everywhere. That way, you can better engage with citizens and show them that your digital approach is geared toward making their lives easier.
How Government is Enhancing Customer Service
Are you ready to start delivering a better customer experience at your agency but not sure how to go about doing so? Check out how these experts are enhancing customer service and the overall experience at their organization and pick up some tips you can emulate.
Transparency and Trust are not the Same Thing
Has the availability of data and transparency of government information led to greater trust?