Making a Smart City
IoT provides cities an opportunity to keep up with changing citizen demands for connectivity. As technology becomes more and more prevalent in everyday life, citizens expect more connectivity throughout the city.
Citizen Engagement
Government Engagement With Constituents: Do We Have A Problem?
Just how unhappy are constituents with the interactions and service they receive from government?
Tell Your Story on a National Stage at the Digital Strategy & Impact Awards
At this year’s GovDelivery annual awards, you have the opportunity to expand your story beyond your organization and showcase your work on a national stage.
6 Ways to Leverage Pokémon Go for Community Engagement
Even if a connection between Pokémon Go and your organization’s work seems tenuous or non-existent, you can’t ignore how the game is captivating many people in your local community.
Pokémon Go: 3 Things for Government Nerds To Consider
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
Is the Next Generation of Government Citizen Services in Chat Bots?
The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.
5 Things to Consider as Government Becomes More Data-Driven
The rise of data has opened new doors for government agencies. Here are five of the most important tasks to consider as your agency seeks to better incorporate data into the decision-making process.
DorobekINSIDER Book Club: Eggers’ Delivering on Digital
I love books — I just do. I never get to read as much as I hope, particularly these days, but when one finds a book that causes you to really think… well, that is something that deserves celebration. One of the best ways I’ve found to make books come alive is as part ofRead… Read more »
This One Trick Will Help You Better Define Your Customer
As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.
Data Opens Doors to Citizen Engagement
Although it may seem simple for state and local governments to release data sets to the public, turning these massive collections of data into a meaningful tool for collaboration between citizens and government is easier said than done.