Pokémon Go: 3 Things for Government Nerds To Consider
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
Let’s take a look at just a few ways Pokémon Go could have an impact on our work in the government arena.
The phrase “customer service” has often sounded like an oxymoron to anyone who has endured interminable lines at the DMV, navigated maze-like call centers, or even attempted to get a simple answer from a website. Help could be on the way – and sooner than you think.
The rise of data has opened new doors for government agencies. Here are five of the most important tasks to consider as your agency seeks to better incorporate data into the decision-making process.
I love books — I just do. I never get to read as much as I hope, particularly these days, but when one finds a book that causes you to really think… well, that is something that deserves celebration. One of the best ways I’ve found to make books come alive is as part ofRead… Read more »
As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.
Although it may seem simple for state and local governments to release data sets to the public, turning these massive collections of data into a meaningful tool for collaboration between citizens and government is easier said than done.
Cities taking the first steps to turn great civic innovation ideas into reality during the 2016 #HackForChange.
Application intelligence provides deep insight into the application’s end-user experience by answering the question: How are users actually using and experiencing the application?
Colorado’s Chief Technology Officer David McCurdy isn’t alone in his quest to make the state a leader in delivering cloud services. But McCurdy doesn’t want that designation just for the sake of it.
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.