Government is increasingly riding the digital transformation wave with the adoption of sophisticated technology solutions that provide enhanced customer engagement, improved efficiency and lower costs.
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
Listen to understand, not to speak. You will be a better person for it and others will be able to see the difference that you are trying to make.
Grassroots initiative works to empower women farmers to solve Midwest’s water pollution problem.
Communicating with Congress regularly presents a big opportunity for federal agencies to connect the public to the services, tools and products that provide great value.
The government has some amazing programs. From health care to veterans’ programs to education and more, these programs can change people’s lives for the better. However, their success relies on people being able to understand how to access and take advantage of them. This is why digital communications and citizen engagement is so important.
Three current and actionable learning trends that digital communicators can take advantage of to get their messages to more citizens.
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?