Simple Steps Gov Can Take to Improve the Citizen Experience
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
Citizen Engagement
Paradigm Shift: Engaging Citizens as Customers
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.
How Can Government Agencies Express Grief Over Celebrity Deaths?
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
Increasing Engagement Through Your Digital Presence
As citizens demand greater engagement with their government, agencies are working to improve their digital presence to provide a citizen-centric experience. In Tuesday’s webinar, state and local government leaders and industry experts talked about the successful digital strategies employed by Louisville and the state of New York.
4 Ways to Convince Your Colleagues to Broaden Their Definition of Customer
Technology has made it easier and more efficient than ever to reach the public, so continue working with your colleagues to connect more people to their work through dissemination. Every day, go to work thinking about your customers and how you can do a better job on their behalf.
Encouraging and Sustaining Innovation in Government for the New Administration
Disciplined and replicable models of innovation will help new leaders drive better customer service, increase citizen engagement, deliver efficiencies and improve outcomes.
What Government Fiction Can Teach Us About Plain Language – From the Big Short to the West Wing
You may not realize it, but your favorite fiction or shows can also teach us a lot about effective government communications, and more specifically about plain language.
Government Goes to Market: Why Public Relations isn’t Enough
By taking traditional marketing concepts into account – like R.O.I. and advertising – government agencies and the communities they serve can benefit from real investment in dollars and attention.
Staying Social in the Face of Social Media Scrutiny
Agency use of social media must follow general standards of care regarding government conduct. Here’s how.
Driving Citizen-Centric Engagement
A citizen-centric government experience is going to be the new normal in today’s digital world.