Disciplined and replicable models of innovation will help new leaders drive better customer service, increase citizen engagement, deliver efficiencies and improve outcomes.
You may not realize it, but your favorite fiction or shows can also teach us a lot about effective government communications, and more specifically about plain language.
By taking traditional marketing concepts into account – like R.O.I. and advertising – government agencies and the communities they serve can benefit from real investment in dollars and attention.
Agency use of social media must follow general standards of care regarding government conduct. Here’s how.
A citizen-centric government experience is going to be the new normal in today’s digital world.
When do you involve the crowd: In the beginning or end of the change process? Texas HHS involves two different crowds at both ends.
Read how the city of Phoenix is opening up dialogue within their community through open data initiatives.
Collaboration is increasingly a model for customer service, product development, and service enhancement.
Here are a variety of tools your agency or organization can use to increase voter engagement.
Web applications, which present information in visually appealing and interactive ways, are a great way to serve the needs of many customers. These apps allow you not just to open up your data, but to present it in a format specifically designed for a particular customer segment.