5 Tips for Hosting Webinars that People Actually Want to Attend
Short of bribing them with contests and giveaways, here are five ways to make sure that people actually want to attend the webinars you host.
Citizen Engagement
Social Media Action Plans: Where There’s a Plan, There’s a Way
Social media can’t happen in a vacuum. We are way past that phase. Bake it into your everyday work, and plan accordingly. Where there’s a plan, there’s a way.
Turning Mobile Phones Into Citizen Engagement Portals
This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here. Teens and young adults are often accused of being addicted to their phones, but they are not alone: 90 percent of Americans own a mobile device with text messaging capabilities. And more than 60 percent own aRead… Read more »
Inspiring Engagement Through Learning
Getting an audience—whether it’s citizens or colleagues—to engage with information and act upon it is often a difficult task. But it can be done. At GovDelivery’s most recent event in the Digital Engagement Breakfast series, Inspiring Employee & Citizen Engagement Through Learning Experiences, industry and government employees gathered to learn more about how to engageRead… Read more »
Own Your Media: 3 Reasons Everyone Needs a Blog
Blogs can instantly become the “hub” of your content strategy. Every story is easy to share and becomes a Facebook post, tweet or newsletter link that drives traffic back to your blog.
Snapchat for Government: The Basics
The White House wasn’t the first and certainly won’t be the last government agency to join Snapchat. What do agencies need to know about snapping about public service?
I Can’t Get No Satisfaction
It all starts in the workplace. With engagement scores at rock bottom throughout the federal government, it is clear that we are not serving our second line customers who happen to be our colleagues very well. This malaise spills over into our interactions with our first line customers.
To Build a User-Friendly Website, Think Like a Customer
We realized that to meet our customers’ needs, we had to stop looking at the website through our own eyes and start looking at it through the eyes of a user.
A Transport of Delight; or, Customer Service, NOT
I’ve read a lot of reports and listened to a lot of customer service/customer experience user experience — you’re supposed to delight the customer. What if I don’t want to be delighted? What if I just want to do whatever and go on to my next task?
Redefining Modern Civic Engagement
Civic engagement has become a word to describe anything in government that touches the citizen. The modern civic engagement we are imagining moves in the opposite direction.