Want to know the weather? There’s an app for that. Want to know how long the TSA security line is at the airport? There’s an app for that, too! Blog Co-Author: Susan Wedge, IBM vice president for mobile In 2012, President Obama’s digital government plan ordered federal agencies to create at least two mobile apps. Read… Read more »
“Customers want better services, but we’re also trying to be ahead of the game and be innovative and look out at other cities and [the] private sector to see if we can leverage their work,” said Ted Ross, the city’s CIO.
In New York City, unlike in many other localities, students get to pick where they go to high school. That selection process usually takes place in the sixth or seventh grade, so that students have ample time to meet qualifications and complete a lengthy application process. Formerly, that process was based on one compendium ofRead… Read more »
We have a world in which citizens find it easier to compare pubs than public schools, to compare hotels than hospitals. It’s a missed opportunity for governments not only to improve the lives of the people they serve, but also to demonstrate their value and increase civic engagement.
Do you know the role of digital engagement in improving citizen experience? It’s more critical than ever. Citizen experience is a challenge all government agencies face. People expect the government to operate like the private sector and the government needs to make that possible. Being clear, relevant and engaging are key factors to having successfulRead… Read more »
Why do governments at all levels make it so difficult for those affected by policy decisions to affect those decisions?
Be honest, have you ever looked at your state budget? Probably not. And if you do, the complicated figures and numbers probably intimidated you. But there is hope. One of the co-authors of a recent report for the Volcker Alliance, titled Beyond the Basics: Best Practices in State Budget Transparency, Richard Greene, Special Projects AdvisorRead… Read more »
Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
As part of our learning series leading up to the Next Generation of Government Summit, we spent an evening with Joshua Marcuse, Senior Advisor for Policy Innovation at the Department of Defense, and Beth Flores, a former DoD employee who now runs Impact Hub D.C. We only had an hour but it was enough time for themRead… Read more »
How do we reach more citizens and get them to truly engage with our services? That’s the question on nearly every government leader’s mind as they confront a changing technology landscape and new customer demands. At this morning’s Digital Engagement Breakfast, Natalie Fedie, VP of Client Success and Professional Services at GovDelivery, offered a few answers for how agenciesRead… Read more »