This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Again and again the experts we spoke with said great customer service cannot happen unless employees at all levels of the organization support it,Read… Read more »
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Customer service in government is not exactly stellar right now. Today, citizens expect seamless experiences similar to what they demand of the private sectorRead… Read more »
We live in a world where we are concerned about the now. We tend to forget to think a bit more long-term than that next term paper or assignment. But we should think long-term about our retirement funds. Govies need to be aware of them and particularly what the Thrift Savings Plan (TSP) has toRead… Read more »
Twitter chats certainly aren’t the newest concept, but their popularity has been steadily growing over the past few years. As their popularity grows, companies, organizations and now government agencies are beginning to get in on the fun. But to run your own Twitter chat, you have to know how. And while there is a plethora… Read more »
GovLoop hosted its State and Local Tech Trends Virtual Training, an all-day, virtual event with 5 different training webinars and resources to help state and local govies do their job better. Be sure to read the other recaps here. Instead of keeping integral data in a folder on the desk, what if there was aRead… Read more »
Information security for government agencies is a hot topic these days, and it needs to be confronted in a concerted, specific manner. There are a few factors at hand in the question of information security. Inability to keep abreast of threats, poor risk management understanding, inadequate funding for security initiatives and a shortage of qualifiedRead… Read more »
Have you ever complained to a friend about how you could make a difference if you only had the tools to do so? Or ever look around your neighborhood and wish some things were different – improved even? Wait no more. The Knight Cities Challenge is the opportunity to have your ideas become a reality.Read… Read more »
Flight is one of humanity’s greatest achievements and it also is an innovation that many of us look to for inspiration. We all roughly know that the Wright Brothers are credited with being the first to build and fly an airplane and that Amelia Earhart was the first female aviator to fly solo across theRead… Read more »
Government leaders are all hyped about integrating the newest technological innovations into their agency to improve customer service, but we may have forgotten a step or two along the way. Although technological advancements do provide some avenues to bettering the services govies provide to their constituents, we have to remind ourselves about the basics ofRead… Read more »
Often called the Oscars for government employees, the Sammies represent the best and brightest government employees. And man, do they deserve some recognition. The Sammies honorees break down barriers, overcome huge challenges and get results. Whether they’re defending the homeland, protecting the environment, ensuring public safety, making scientific and medical discoveries, or responding to natural… Read more »