Embracing & Managing Negative Feedback
The immediate access to citizen feedback rendered possible by our digital world presents new and faster means for government organizations to improve their services.
Citizen Engagement
Flipping the Classroom Upside Down
In school, we all had classes where the teachers would stand at the front of the room and lecture on material for an hour. And we all had classes where we wanted to fall asleep. Luckily there is a new, different approach to this traditional learning tactic: it’s flipping the classroom upside down. The premiseRead… Read more »
Don’t Hide the Issue
In the children’s movie, Robots, Rodney Copperbottom grows up hearing his role model, Mr. Bigweld, teach the world, “see a need, fill a need.” I won’t ruin the movie for you, but let’s just say that he ends up living this mantra out to its fullest. What I love about the movie (aside from itsRead… Read more »
Why IoT Is Needed in Gov
(For part one of our conversation with Deloitte, click here!) I used to run competitively in high school – specifically the 4X400 meter relay. The 4×400 is always the last race of the day and if you know anything about the 400 meter dash, you know that there is a strategy behind every move andRead… Read more »
Are Machines Going to Take Over My Job?
When I think about movies like Terminator or I, Robot I instantly worry about whether or not machines will take over my life. This might sound a bit dramatic or unreal, but it’s true. However, realistically though some jobs can now be done by machines. It’s both possible and logical to worry about whether orRead… Read more »
How to Improve the Interaction Between Government and Its Constituents
These six steps will provide the proper framework for building better technological systems that are essential for modern day interactions between state and local government and their constituents.
Track Your Performance to Understand What Your Consumers Need – Part 2
A/B testing is a method of experimenting with one variable within your product, and then capturing how your users react to changes to that variable. What makes A/B Testing so important? It may be the BEST way to get timely and accurate feedback from your client base…
How Government Can Embrace the Sharing Economy
I recently attended the Association of Municipalities Ontario (AMO) Annual Conference, at which the sharing economy was top of mind for many policymakers. While the sharing economy presents many opportunities, governments in Ontario and elsewhere have been slow to embrace it and adequately address the inevitable challenges. What is the sharing economy? Noah Zon, PracticeRead… Read more »
A New Wave of Federal Customer Service
The customer is always right. Right? Well, that may not always be correct, but it is a good rule of thumb to follow. However, I think most of us tend to associate this golden rule with the private sector. But now, there seems to be more of a push from the public sector to betterRead… Read more »
Transforming Local Government In the Cloud
Emerging technology and local government initiatives are empowering cities and counties to transform how services are delivered to citizens, how staff communicate and collaborate. As a result, cities and counties are delivering improved services, driving higher levels of employee productivity, all while realizing significant cost savings. Office 365 has entered as a cost-effective option for… Read more »