Cyber Resiliency Supports Strong CX

Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.

7 Public-Sector Accounts Teaching a Masterclass in Social Media

These seven government organizations areleaning into social media and connecting with their audience in surprisingly fun and effective ways. Learn how you can apply their strategies to your agency’s online presence.

Qualitative Data Isn’t Just Bad Quantitative Data

Qualitative and quantitative data serve distinct purposes and work best when considered together.

Human-Centered Development Drives Engagement

While much attention is paid to the power that artificial intelligence (AI) gives computers, the deployment of AI is proving to be quite human-friendly. Development teams are increasingly utilizing human-centered design practices to build modern software and processes.

Should Government Content Be Binge-Worthy?

When done right, content marketing in the public sector connects citizens with valuable information that enhances their civic life. It’s less “Mad Men” and more “Information-Age Town Crier.”

Honoring the Americans With Disabilities Act

In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.

Why Government Is Best Positioned to Lead Humanity-Centered Approaches

“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.