Leverage Your ROPE Bridge
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Citizen Engagement
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
How Agencies Can Bring AI to Life
Agencies may struggle to bring AI to life. They may face challenges deciding where to house AI infrastructure and when creating guardrails for safe data usage, including bias removal and data authenticity. Best practices can help implement AI safely, securely and effectively.
Digital Technology for Better CX
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Cyber Resiliency Supports Strong CX
Organizations depend on a wide array of tools to support CX, and more tools create more attack vectors. A cloud-based resiliency platform can ensure rapid recovery after an event. Here’s how that works.
7 Public-Sector Accounts Teaching a Masterclass in Social Media
These seven government organizations areleaning into social media and connecting with their audience in surprisingly fun and effective ways. Learn how you can apply their strategies to your agency’s online presence.
Qualitative Data Isn’t Just Bad Quantitative Data
Qualitative and quantitative data serve distinct purposes and work best when considered together.
Human-Centered Development Drives Engagement
While much attention is paid to the power that artificial intelligence (AI) gives computers, the deployment of AI is proving to be quite human-friendly. Development teams are increasingly utilizing human-centered design practices to build modern software and processes.
Should Government Content Be Binge-Worthy?
When done right, content marketing in the public sector connects citizens with valuable information that enhances their civic life. It’s less “Mad Men” and more “Information-Age Town Crier.”
Honoring the Americans With Disabilities Act
In 1990, the ADA was signed into law, ending discrimination against disabled people in public society. Everything changed, but it’s an ongoing effort, and we are still working toward accessibility for all.