These six steps will provide the proper framework for building better technological systems that are essential for modern day interactions between state and local government and their constituents.
A/B testing is a method of experimenting with one variable within your product, and then capturing how your users react to changes to that variable. What makes A/B Testing so important? It may be the BEST way to get timely and accurate feedback from your client base…
I recently attended the Association of Municipalities Ontario (AMO) Annual Conference, at which the sharing economy was top of mind for many policymakers. While the sharing economy presents many opportunities, governments in Ontario and elsewhere have been slow to embrace it and adequately address the inevitable challenges. What is the sharing economy? Noah Zon, PracticeRead… Read more »
The customer is always right. Right? Well, that may not always be correct, but it is a good rule of thumb to follow. However, I think most of us tend to associate this golden rule with the private sector. But now, there seems to be more of a push from the public sector to betterRead… Read more »
Emerging technology and local government initiatives are empowering cities and counties to transform how services are delivered to citizens, how staff communicate and collaborate. As a result, cities and counties are delivering improved services, driving higher levels of employee productivity, all while realizing significant cost savings. Office 365 has entered as a cost-effective option for… Read more »
Back in March 2009, GSA signed an agreement with YouTube which would allow government agencies to post content to this site in compliance with federal terms and conditions. By 2012, every major federal agency had a YouTube channel, and some were even featuring content specifically created for the platform. Compared to the other platforms I’veRead… Read more »
For four years, many have been eagerly awaiting cross-agency action on President Obama’s 2011 executive order streamlining service delivery and improving customer service. The U.S. General Services Administration (GSA) recently launched the pilot of Feedback USA to help agencies meet that goal. But, does Feedback USA look like it’s going to be worth the wait? Feedback USA is adding customerRead… Read more »
You have probably heard the concept of human-centered design (HCD) thrown around, but you may be wondering what it’s all about. If you’re like me, you’ve probably searched for ‘human-centered design’ on the internet to learn more. In doing so, you were most likely confronted with a number of results that link to different HCDRead… Read more »
There are far fewer agencies or departments on Instagram than on Facebook or Twitter. And that’s relatively logical if you consider that it is the far more visual platform of the three I’ve looked at so far. But what I love about Instagram is that you don’t have to have amazing pictures (like NASA orRead… Read more »
Here we go again. Another meeting of circular conversations by subject matter experts, managers, and directors about a problem we are having with a project proposal. These meetings contribute more to global warming due to the amount of hot air being expelled than exhaust from rush hour traffic before a long holiday weekend. I’m notRead… Read more »