After writing 5 Digital Resolutions Everyone Should Make (and Keep!), I committed to following my own advice. Since the beginning of the year, I have focused on cleaning up not just my own digital footprint, but that of The Denovati Group as well. It’s been tedious and a royal pain, but I’m glad to do it,Read… Read more »
Buried, hopefully deeply, in my hometown newspaper archives, there’s a photograph of a dorky 8-year-old me whose mom dressed her funny. (To be fair, it was the 80s. We were all dressed funny.) In the photo I proudly and nervously showed off my award-winning anti-drunk driving poster of a drawing of a girl crying a single cartoonish blueRead… Read more »
A challenge has been issued to Americans, and it’s one you’re going to want to accept. The challenge has been made by Jason Goldman, who is getting started as new Chief Digital Officer at the White House on April 6. Jason comes from the tech sector trenches at companies including Twitter and Google, and is one of many prominent tech folks who haveRead… Read more »
How can cities successfully partner with nonprofits, foundations, universities, and private businesses to improve service delivery to citizens using technology?
In today’s communications world, you simply can’t ignore the global reach of the Internet, regardless of your industry. The vast majority of organizations — including those without physical offices — benefit from, and are becoming increasingly dependent upon, a strong international presence to communicate and connect with their communities. Every communications professional must face theRead… Read more »
The world can now peek under the dashboard of U.S. government websites—an analytics dashboard, that is. A new site, analytics.usa.gov, shows a live, aggregate view of the Google Analytics data for many federal government websites. The site also links to the open source datasets that run behind the analytics dashboard, should you be in a tinkering mood. The most impressiveRead… Read more »
Check out this post by Jason Goldman. Starting April 6th, his new job in the White House will be “to help create more meaningful online engagement between government and American citizens.” The core question from Jason: Here’s what I would love. I would love for you to answer this question: How can we — our government andRead… Read more »
I’m going to go out on a limb here and say that the average citizen feels like they don’t know what the hell is going on in Washington. I feel fairly confident in drawing this conclusion because every time, or nearly every time I talk to someone outside the Beltway they say something like thisRead… Read more »
Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »
As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency. These internal customers deserve our best customer service, too. What does really great internalRead… Read more »