Imagine if a scientist spent a year – every hour of every day – on a single task. The person would account for 8,760 hours of work and need one serious nap. Now imagine if the scientist put out a compelling request for help, and volunteers interested in the problem answered the call. I grew up in aRead… Read more »
Wow. 2014 was a great year for government innovation. We are in the middle of writing our end of year wrap-up guide highlighting 30 great case studies of government innovation from USGS drones to GSA smart building to State of Hawaii’s gamification website. And those are just the ones that made the cut for this guide –Read… Read more »
Improving the U.S. federal customer experience (CX) is crucial to our nation’s long-term security. I’m not exaggerating. Improving federal CX is about far more than just boosting an agency’s ranking on the American Customer Satisfaction Index (ACSI) or raising a Net Promoter Score. It’s even about more than influencing the success or failure of major policies –Read… Read more »
Prize competitions have led to incredible breakthroughs: naval navigation, architectural masterpieces like the Sydney Opera House, Charles Lindbergh’s transatlantic flight, and the commercialization of space travel. One of the first examples began in 1418 in Florence, Italy, when town officials issued a contest to build a dome for Santa Maria del Fiore Cathedral – commonlyRead… Read more »
Sugar, spices, eggs, measuring cup, mixing bowl, whisk. The recipe list can be endless when making your favorite cake, and the details are incredibly important. Each step is as vital as the last, up until the oven temperature and baking time. But what about the ingredients to an ideal financial report? Like a good recipe,Read… Read more »
Broadcasting meetings to residents live on the Internet needn’t cost the earth, as Monmouthshire County Council has demonstrated in recent weeks. The council has bypassed expensive monthly fees from livestreaming services by directly streaming meetings, from the council chamber in Usk, UK, to YouTube.Joanna Goodwin, my colleague and friend from my time at Monmouthshire, worksRead… Read more »
Hello, My name is Emily and I am a tad addicted to online shopping. Target, Gap, Pottery Barn – your products are my kryptonite. Yes. I said it. Phew, I feel better now. But I don’t think I am fully to blame for my tendency to click purchase on a new pair of boots or the TaylorRead… Read more »
Last month we talked about the 10 benefits of going paperless. But how can your agency execute on a paperless vision? It all starts with understanding Enterprise Content Management (ECM) systems. GovLoop and Hyland, a market leader in ECM technology, created a variety of resources to help you understand the importance of ECM (see ourRead… Read more »
The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the publicRead… Read more »
CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, ViceRead… Read more »