A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
Citizen Engagement
Caring for Survivors of Violence in the Cherokee Nation
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.
Trust Is a Key Theme for Government in 2024
From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.
Design Your Services with Citizens at the Center
Discover how human-centered design can improve constituent services and employee engagement.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
The Right Connections for Agency Recruitment
To attract and retain a dedicated, talented workforce, agencies must say “the right things to the right people at the right time.”
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Government Must Understand the Types of AI to Effectively Implement
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Digital Transformation: How Agencies Meet the Expanding Expectations of Constituents
Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.