3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Cloud
How to Keep Employees and Constituents Happy
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
What Agencies Can Learn from Moving
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.
Why Your Agency Should Think About Identities
Identity and access management (IAM) strategies can help agencies establish which policies and technologies they use to manage identities.
Reaching Your Agency’s Goals With Data
Here are three ways can leverage data analytics and cloud computing to serve the public more effectively.
How Government Agencies Can Optimize Digital Transformation
As agencies cloud-enable their operations, they have an opportunity to leverage insights from SaaS application data to steer their organizations forward.
How to Drive Problem-Solving that Puts People First
In the race to find a solution to pressing issues, it can be easy to overlook one of the most important steps – which is actually defining the problem.
How Agile IT Is Guiding State Return-to-Office Plans
Here’s how an innovative and flexible IT system is helping one state manage COVID-19 data for more than 60,000 government employees.
Best Practices for Business Resilience: Cloud Spotlight
You don’t have to know all the technical ins and outs of the cloud, but understanding the range of options to drive business outcomes is essential. This allows you to be the driver of your own destiny.
Meet the Challenges of Today’s Cloud Environment
Agencies need to gain visibility into their cloud environments and implement a holistic multicloud strategy to improve efficiency, control costs and secure their increasingly complex environment.