How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
Replacing legacy technologies with modern, cloud-based solutions enables agencies to extend operations to wherever their employees are.
For all the success that agencies have had with cloud computing, many experts say that the original clouds did not realize the full potential of cloud computing.
As agencies bring more agility to services development and delivery, they risk increasing vulnerability if they don’t also take a more agile approach to security.
Remote workers for one defense health agency were having problems accessing what they needed to do their jobs so the agency invested in a SASE solution.
As many state and local government employees continue to work remotely, government has an opportunity to confront longstanding collaboration challenges and provide employees with the collaboration tools they need to get the job done, efficiently and effectively.