Contain Yourself: The Case for Using Containerization to Improve Service Quality
Download this report to get a better understanding of containerization and how it can cut costs while increasing efficiency.
Cloud
Four Ways States Can Overcome IT Complexity in a Hybrid World
IT complexity threatens state and local governments’ ability to modernize and innovate in ways that their constituency demands. But there are four ways that these governments can overcome IT challenges in a hybrid world.
How to Take Some of the Hard Work out of Cloud Security
Configuration management is critical to cloud security because many products come with default settings that do not provide adequate security.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Why Modernization Means More Than You Think
To be successful, any modernization project must address not just the technology but the processes and people.
Government Transformation: Adopting Cloud for Maximum Impact
Government needs to provide both its employees and the public with modernized online experiences, including on-demand access to data and services. But facing an array of challenges, how can agencies deliver what they should? An innovative, “single pane of glass” approach gives states the ability to let people easily access resources from multiple agencies and… Read more »
Future-Proof Your Critical Data Initiatives
Agencies need the ability to manage their data seamlessly, whether it’s on premises or in the cloud, in order to take advantage of innovative opportunities. A solution known as an open source relationship database management system (RDBMS) can help.
Gain Fiscal Predictability Through Pay-as-You-Go IT
Federal agencies often lack the financial resources to pay for IT modernization expenditures up front, despite the long-term cost savings of that approach. Instead, agencies are relying on on-demand consumption models that deliver simplified and predictable pricing.
Cloud vs. On-Prem? You Might Have a Better Option
Agencies have a choice beyond on-prem and public/private/hybrid cloud operations that offers the best of both worlds: on-demand, single-tenant architecture.
Moving Data to the Cloud Takes Friction out of Citizen Services
Moving data to the cloud helps eliminate silos that can make constituent services both fragmented and frustrating.