Putting Constituents First: Call Centers That Improve Customer Service

This playbook details how a modernized cloud call center can improve customer service at your agency.

Why Modernization Means More Than You Think

To be successful, any modernization project must address not just the technology but the processes and people.

Government Transformation: Adopting Cloud for Maximum Impact

Government needs to provide both its employees and the public with modernized online experiences, including on-demand access to data and services. But facing an array of challenges, how can agencies deliver what they should? An innovative, “single pane of glass” approach gives states the ability to let people easily access resources from multiple agencies and… Read more »

Future-Proof Your Critical Data Initiatives

Agencies need the ability to manage their data seamlessly, whether it’s on premises or in the cloud, in order to take advantage of innovative opportunities. A solution known as an open source relationship database management system (RDBMS) can help.

Gain Fiscal Predictability Through Pay-as-You-Go IT

Federal agencies often lack the financial resources to pay for IT modernization expenditures up front, despite the long-term cost savings of that approach. Instead, agencies are relying on on-demand consumption models that deliver simplified and predictable pricing.

Cloud vs. On-Prem? You Might Have a Better Option

Agencies have a choice beyond on-prem and public/private/hybrid cloud operations that offers the best of both worlds: on-demand, single-tenant architecture.