Cultivating Innovation: 10 Ways to Change the Rules of the Game
Unlike upgrades or process improvements, innovations insert themselves into the game in order to change the rules of the game, not just play the game better.
Communications
10 Resources to Improve Your Public Speaking Skills
Here are our 10 favorite resources for improving your public speaking skills (none of which involve imagining everyone in their underwear).
Social Media Action Plans: Where There’s a Plan, There’s a Way
Social media can’t happen in a vacuum. We are way past that phase. Bake it into your everyday work, and plan accordingly. Where there’s a plan, there’s a way.
4 Steps to Better Application Performance
For governments seeking to improve their application performance, here’s a proven approach to achieve those results..
How to Tell a Story with Analytics
You might not think of data as raw material for storytelling, but remember, those metrics aren’t just numbers — they represent information about your customers. If you can figure out your customers’ stories, you’ll learn what you need to know to provide them with the best overall experience.
Homepage Real Estate; or, Battle of the Bulletin Board
Four rules of engagement for homepages.
Work-Life Effectiveness for Engaged Leaders
Work-life effectiveness means something different to each individual. Define what it means to you.
Why Gratitude and Generosity Matter for Your Personal Brand
Being noticed and remembered is essential to building your personal brand. A lack of gratitude and generosity can also make you memorable—but for all the wrong reasons.
Tips for Responding to an Angry E-mail
Have you ever received the kind of e-mail that made your eyes widen in disbelief and your face flush with the faintest hint of reflexive anger? If you have ever felt like this, you have been the recipient of a high conflict communication.
Confessions of an Introvert
If you don’t share the same circuitry as an introvert, I hope this information helps you to understand a colleague or loved one just a little better.