During the Second Annual State and Local Government Innovators Virtual Summit, keynote speaker Akash Karia delivered a thought-provoking presentation on how to improve your communication skills to be as effectively as a TED talk presenter. Karia identified storytelling as the key for government agencies, and any public entity, to better deliver their agency’s messages andRead… Read more »
Truth is a point of view, but authenticity can’t be faked. Peter Gruber One of the challenges that we have in New Zealand – like so many other places – is how government engages with people. The intentions are good: public servants are genuinely interested in creating policy and implementing processes that work well forRead… Read more »
In the digital age, where a 140 character tweet can be considered news, the art of storytelling has been lost. To make matters worse, government has been hit with a double whammy of poor public support and complicated processes and procedures. How easy is it for you to explain your job to a friend at… Read more »
Every year, more merchandise flows across national borders. In the fiscal year of 2012 alone, $2.38 trillion in US-focused imports took place, representing a five percent increase over the previous year – a figure that is only magnified in the global landscape. Yet traditional customs activities and resources remain cumbersome, and success brings alongside itRead… Read more »
Working for a publication that almost exclusively serves the public sector and its partners, I routinely deal with practitioners and leaders at all three levels of government. Previously, I worked for an organization that archives data for government research projects. Along the way, I’ve picked up several tips and tricks for working effectively with electedRead… Read more »
Before my current state government position supporting AmeriCorps programs, I spent two years working as a community development consultant in Madagascar, the large island off the southeast coast of Africa. While living and working in Madagascar — a country and culture so different from our lives here in America — I learned a lot about perspective. And perspectiveRead… Read more »
We disagree with things people say or do all the time. At work we may disagree with a method, an outcome, a piece of data, a decision, what is said, or how something is said. We shouldn’t be afraid to disagree; it is a natural part of good communication. Topics of great importance inspire passionateRead… Read more »
In my camaraderie series, I discussed declining camaraderie in my office, some of the reasons for the decline, and ideas to bring camaraderie back into the workplace. But what if these events are already available, and workers choose to not participate? This is a symptom of low morale. If your office suffers from low morale, it willRead… Read more »
Innovation and initiative are great talents for federal employees to exude every day. The ideas that you generate today can lead to process improvement, reduced expenses as well as improved customer service. Yet the road to develop, design and implement great ideas can be a challenging one. The ability to create, implement and manage newRead… Read more »
What if leaders wrote their resumes like their obituaries? Would future employers know them better? Could they identify their dreams, energies and passions as well as skills, knowledge and abilities? Would employers know if these candidates? • Served others rather than being served. • Developed people rather than controlled people. • Tried to impact peopleRead… Read more »