Communications

Perspective Matters: 3 Tips for a Better Attitude

Before my current state government position supporting AmeriCorps programs, I spent two years working as a community development consultant in Madagascar, the large island off the southeast coast of Africa. While living and working in Madagascar — a country and culture so different from our lives here in America — I learned a lot about perspective. And perspectiveRead… Read more »

The Root of Low Morale is Low Trust

In my camaraderie series, I discussed declining camaraderie in my office, some of the reasons for the decline, and ideas to bring camaraderie back into the workplace.  But what if these events are already available, and workers choose to not participate? This is a symptom of low morale.  If your office suffers from low morale, it willRead… Read more »

Build a Better Business Case in Zero to Sixty

Innovation and initiative are great talents for federal employees to exude every day. The ideas that you generate today can lead to process improvement, reduced expenses as well as improved customer service. Yet the road to develop, design and implement great ideas can be a challenging one. The ability to create, implement and manage newRead… Read more »

Write Your Resume like Your Obituary

What if leaders wrote their resumes like their obituaries? Would future employers know them better? Could they identify their dreams, energies and passions as well as skills, knowledge and abilities? Would employers know if these candidates? • Served others rather than being served. • Developed people rather than controlled people. • Tried to impact peopleRead… Read more »

5 Website Best Practices from the 2015 Center for Digital Government Award Winners

If you’ve ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it’s not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for mostRead… Read more »

4 Email Productivity Tools That Actually Work

How many hours a day do you spend dealing with your email? It’s probably more than you think. Although email is a useful tool for getting business done, it can also be a huge time suck when you’re wading through confusing team threads or sorting through newsletters you don’t remember subscribing to. Fortunately, some veryRead… Read more »

Inside Look Into Management: 4 Things Your Boss Won’t Tell You

I replay some conversations (in my mind) with management – to make sure I assessed the situation reasonably. I paid attention to what they said, but I really wanted to know what they thought. So I interviewed some supervisors to learn their perspective. I asked them what did they want to tell their staff, butRead… Read more »

Improving In-Person Communication In The Digital Age

How many ways do you interact with your coworkers during the day? Email, instant messenger, phone calls, texts, passive aggressive notes in the kitchen – chances are you use most of these every day. (Though hopefully not the passive aggressive notes!) Technology has gives us more and more tools to communicate with our coworkers without speakingRead… Read more »