Do you want to get more visibility on LinkedIn? Recruiters, potential business partners, and possible leads are searching LinkedIn for people like you – is your profile being found? LinkedIn isn’t just a static site to post your resume or search for jobs, and it’s not just a virtual Rolodex. It’s become a social networkRead… Read more »
If you’re a teacher, you know that keeping the attention of even one student can be a difficult task. But what about if you have to train a community of over 28 million — and you have to do it virtually? That was the question recently facing the Small Business Administration (SBA). As the agency thatRead… Read more »
I’m the Digital Storyteller for the Federal Emergency Management Agency (FEMA). It’s a new position that I’m happy to say I’m really enjoying. I’ve gotten to learn so much about digital platforms, content, and subjects within the Agency. Back in January and February, I wrote and published a series on our blog about Community EmergencyRead… Read more »
Are you an active participant on a committee or are you waiting to be spoon fed? IE are you contributing to the goal or just creating more work for the person who was assigned to hold the spoon? George, Sally, Henry, Heather, and Mike are all on an employee recognition committee. Heather works in HRRead… Read more »
Perhaps the question I feared the most as a newspaper reporter went something like this: “But what do you have for me today?” It came from editors, usually in the morning after a long day breaking a story, scooping the competition, juggling phone calls and angry sources, and a late night writing the story onRead… Read more »
I call it Log-In, Check-Out Syndrome. It’s that thing that happens when, about 17 seconds into your virtual event, your attendee engagement gauges plummet but your attendee numbers stay the same. They’re there, but they’re obviously not paying attention. They’re in another window or their screensaver is on; either way, they’re in the virtual room but they’re not reallyRead… Read more »
Want to attend a truly awesome virtual event? Sign up for GovLoop’s free 4th Annual Government Innovators Virtual Summit on April 22nd. We live in a golden age of professional development. Gone, or at least really dimished are time-wasting travel misadventures, rubbery hotel chicken dinners, and awkward run-ins with people you’d rather avoid. Virtual conferences and trainings solve a lot of problems. They provideRead… Read more »
Is your agency’s training budget lean this year? Want to brush up on a few skills without having to shell out major bucks on your own? Check out these free resources below – a mix of my personal faves and some I haven’t used personally, but look promising. Then let me know in the commentsRead… Read more »
Mandates for better federal customer experience (CX) have been piling up for more than 20 years. The trend began way back in 1993, when Executive Order #12862 required federal agencies to create basic CX standards. The strongest and most recent mandate is last year’s “customer service” cross-agency priority goal, which requires federal agencies to provide theRead… Read more »
Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »