I’m the Digital Storyteller for the Federal Emergency Management Agency (FEMA). It’s a new position that I’m happy to say I’m really enjoying. I’ve gotten to learn so much about digital platforms, content, and subjects within the Agency. Back in January and February, I wrote and published a series on our blog about Community EmergencyRead… Read more »
Are you an active participant on a committee or are you waiting to be spoon fed? IE are you contributing to the goal or just creating more work for the person who was assigned to hold the spoon? George, Sally, Henry, Heather, and Mike are all on an employee recognition committee. Heather works in HRRead… Read more »
Perhaps the question I feared the most as a newspaper reporter went something like this: “But what do you have for me today?” It came from editors, usually in the morning after a long day breaking a story, scooping the competition, juggling phone calls and angry sources, and a late night writing the story onRead… Read more »
I call it Log-In, Check-Out Syndrome. It’s that thing that happens when, about 17 seconds into your virtual event, your attendee engagement gauges plummet but your attendee numbers stay the same. They’re there, but they’re obviously not paying attention. They’re in another window or their screensaver is on; either way, they’re in the virtual room but they’re not reallyRead… Read more »
Want to attend a truly awesome virtual event? Sign up for GovLoop’s free 4th Annual Government Innovators Virtual Summit on April 22nd. We live in a golden age of professional development. Gone, or at least really dimished are time-wasting travel misadventures, rubbery hotel chicken dinners, and awkward run-ins with people you’d rather avoid. Virtual conferences and trainings solve a lot of problems. They provideRead… Read more »
Is your agency’s training budget lean this year? Want to brush up on a few skills without having to shell out major bucks on your own? Check out these free resources below – a mix of my personal faves and some I haven’t used personally, but look promising. Then let me know in the commentsRead… Read more »
Mandates for better federal customer experience (CX) have been piling up for more than 20 years. The trend began way back in 1993, when Executive Order #12862 required federal agencies to create basic CX standards. The strongest and most recent mandate is last year’s “customer service” cross-agency priority goal, which requires federal agencies to provide theRead… Read more »
Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
Originally posted on the GovDelivery blog. “Knowledge is power. Information is liberating. Education is the premise of progress…” – Kofi Annan As a government agency, your job begins and ends with being a purveyor of knowledge for the audience you serve. From informing the public about a disease outbreak, weather emergency, a newly enacted law, orRead… Read more »
Just four years ago I avoided speaking in public. Yet, to get ahead in my job, I knew that I had to start saying yes to invitations to speak. That meant I had to figure out how to get over my fear of public speaking. Jump cut to today and now I frequently give webinarRead… Read more »