Granicus Announces Finalists of 13th Annual Digital Government Awards
Granicus’ 2023 Digital Government Award winners demonstrate government’s commitment to serving and engaging citizens.
Communications
What to Do When You’re Overloaded
This blog is a recap of the August 28 Communities of Practice online training.
Don’t Get Burnt: 3 Tips for Avoiding Burnout
Don’t just embrace the suck. Here are a few tips to combat burnout when you’re starting to feel fried.
Cultivating Change Resilience Within Government Teams: Strategies and Implementation
Change resilience is the ability to adapt to new circumstances, to bounce back from adversities or setbacks in new environments. Here are strategies to make government employees more change resilient.
5 Ways to Build Your Karass
In government, a karass (a term borrowed from Kurt Vonnegut) is a group of people hidden in an organization who can help us. Everyone’s karass is built on genuine relationships, often in unexpected places. Here’s how to cultivate yours.
Swimming With Sharks: Surviving & Thriving a Toxic Work Environment
Swimming in “shark infested waters” can be daunting, but not impossible to navigate. Here are some strategies to survive toxic work environments while maintaining your integrity and well-being.
Top 5 Elements of EX Moments That Matter
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Enthusiasm as a Strategy: Igniting Success Through Passionate Leadership
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 2
Business arrangements between governments and third parties come in many forms, including a time-and-materials (T&M) contract type. Here’s why T&M arrangements can be so beneficial for both agencies and the entities they work with.