Communications

Chatty Treasures

People are known to collect coins, comic books, antique dolls, pez dispensers, vintage tees and even Japanese erasers! But what about stories? How can one become known as a “story collector”? Simply put, get others to tell you a story. Oddly enough, few people harness the natural power of storytelling in the workplace, but learning howRead… Read more »

The Color of a Dress & Public Perception

What color is this dress?  Black and Blue? Gold and White?  Something else? Like thousands of others, you’ve probably already responded to the social media sensation about perception over the course of the last week. Did any of you get the correct answer? Perception is also incredibly important in the government community–not only to our employees, butRead… Read more »

Starbucks’ Sandwich Problem

Last night I tweeted to Starbucks that their breakfast sandwiches looked disgusting. They responded (yay!) to ask me what I was talking about. This. I am a huge Starbucks fan and therefore I would like to give them some practical advice about how to solve their sandwich problem. I looked around the rest of theRead… Read more »

Reality TV and Accessibility Have a Lot in Common

How many times have you heard people say, “I hate reality TV! I want real shows. I wish they’d make something else.”? I don’t understand why people remained glued to reality TV shows despite their professed hatred of them. “But there’s nothing else on,” people say. “I’ve gotta watch something!” Hold out, I say, holdRead… Read more »

Put People First And Let Technology Do the Rest

Much has been made lately about digital services in government. Better technology. More efficient software. Increasingly agile IT. Better digital services and better technology in government are absolutely important. But technology can only take your organization so far. There is a continued importance of having people actually working and dedicating their time to do theRead… Read more »