We’ve all been there working in comms, marketing, web and PR… the ridiculous request that gets made of you that is dafter than a box of frogs. A request or a comment so ludicrous, so inane and so lacking in common sense that it takes all your considerable being to stop yourself from tipping overRead… Read more »
By Lucas Pillman, Implementation Consultant For most public sector organizations, just having a website is not enough when it comes to engaging stakeholders and increasing stakeholder satisfaction. Government communicators need to be constantly driving traffic to that website through multiple channels so that their mission-driven content is consistently being engaged with and used by stakeholders.Read… Read more »
Citizen engagement operates with a lot of fancy titles like consumer education, consumer protection, client-centered services, outreach, or prevention and preparedness. In a prior life as an independent consultant, it was called community-based participatory research, and in my current role it is dubbed Community Engagement. (I must note, “citizen” explicitly denotes a legal status thatRead… Read more »
Recently, NCDD has been part of an ongoing conversation about whether online comment sections can be spaces for dialogue and if there are methods or tools we can use to make those spaces more civil. One of our NCDD organizational members, the National Institute for Civil Discourse, recently released on a study on the topicRead… Read more »
In the early 20th century, you could only listen to music by attending live performances. Then you could listen to it on recordings. Then radio, vinyl, 8-tracks, cassettes, CDs, Napster iTunes and now through various streaming services like Pandora, Rdio, and Spotify. If the technology to record and listen to music evolves so rapidly, whyRead… Read more »
Did you ever play the game telephone as a kid? It was one of my favorite games, because no matter how hard you tried, the message always got muddled somewhere along the way. Messages from government leaders can also run the risk of a telephone-esque misunderstanding. In the Best Places to Work in the FederalRead… Read more »
This week it was announced that the U.S. federal government is creating a U.S. Digital Service team led by Mikey Dickerson with a goal to “improve and simplify the digital experience that people and businesses have with their government.” Personally, it’s exciting to hear about the announcement of this division (with some decent staffing fromRead… Read more »
The Federal Information Security Management Act of 2002 (FISMA) mandates very detailed security practices. The National Institute of Standards and Technology has an entire division focused on creating security guidance documents. As security becomes more of a focus the nomenclature of these documents seeps into your daily lingo. FIPS 199 and 200 describe the levelsRead… Read more »
Even though social media is fully integrated into the global culture and economy, many leaders are still reluctant to put themselves and/or their organizations in a position where they may have to listen to and/or engage with various stakeholders via these public channels. They tend to fear potential reputational harm and/or the stickiness of havingRead… Read more »
By Chuck Brooks, Vice President and Client Executive, Department of Homeland Security Since launching in 2003, the social networking service LinkedIn has become an increasingly popular avenue for professional networking and interaction. LinkedIn provides a valuable platform for business engagement in all industries, including government services, but its potential is wasted if you’re not properlyRead… Read more »