I’ve blogged about the need to be the grit in the oyster in comms and PR and to the need challenge. That scheme the chief executive has? It’s going to fail and you need to diplomatically warn them. That elected member who demands a press release? It’s down to you to tell them that won’tRead… Read more »
This post was originally published on Ideas & Execution. The role of technology and design in government is undergoing a significant change. As digital and mobile technology advance, user-centered design and open source platforms are changing from nice-to-haves to necessities in the public sector. There is growing recognition in public institutions that the slow paceRead… Read more »
“Emotional intelligence.” The phrase conjures the image of a therapist and a couch, but in reality being more emotionally intelligent you can help relieve stress, help you communicate effectively, help you empathize with others, overcome challenges, and defuse conflict. Being emotionally intelligent is one of the keys to mastering your career. Don’t believe the hype?Read… Read more »
There are three main phases to becoming a digital organization: digitization, digital engagement, and digital transformation. This post offers a lay oriented description and assessment of these phases. The objective is to help leaders who are digital rookies develop a conceptual foundation for understanding where their organizations have been, where they are, and – mostRead… Read more »
As GAO has produced reports over the years, we’ve used graphics to help showcase our findings. With innovations in how we publish our reports, our graphic style has changed dramatically over the past 30 years. The 1980s We used rapidograph pens and Letraset machines to set graphics into typewritten reports. This example of a graphicRead… Read more »
We’ve all seen an ambulance racing down the street, sirens blaring, weaving in and out of traffic. But sometimes in the rush to get to the hospital in the fastest way possible another tragedy can strike. In 2010, a medic, patient and passenger all died when the ambulance driver lost control on an icy roadRead… Read more »
For government, it’s easier than ever before to publish authoritative data. Below, three open data experts share how. In our latest GovLoop guide, Open Data and GIS: Better Understanding Our World, we explore a crucial element of the open data movement: geographic information systems (GIS). Time and again, we have seen how GIS facilitates governmentRead… Read more »
In the middle of cold winter days, what could be better than making a roaring fire? But you’ve probably been building an inefficient fire. It’s probably hard to start. You have to keep adding logs and moving them around to get good burn. The edges of the logs don’t burn. It takes a long timeRead… Read more »
Last week the Washington Post featured an article on the frustrations of digital communicators in the weather community with Facebook. The article, “How Facebook is falling short as a weather communication tool,” outlined three major problems weather communicators are having with the social networking tool: “1) Its updates only reach a small fraction of theRead… Read more »
With social media dedicated frontline people can brilliantly provide a human face to champion the work an organisation is doing. Morgan Bowers, Walsall Council’s senior countryside ranger, is a pioneer of this approach and has worked to innovate around how people outside the comms team in the public sector can do to really connect withRead… Read more »