This past week I was able to attend a Management Concepts training offered by my Agency focused on presenting data analysis. This was a great three day training that if you ever have the opportunity to take I highly recommend. But as I know training dollars can be thin, I’m going to share some ofRead… Read more »
I have recently been involved in looking at some internal digital services in the role of Digital Architect. During this process I have a mental model of the key points that I would expect in any service. These are pretty generic and I would ask them for any new service, or an old one whichRead… Read more »
Achieving agency missions becomes harder and more complex every minute. But with less money in the budget, many agencies are stuck between the need to deliver new services and the cost of supporting old infrastructure. To break the cycle of dependence on proprietary systems and endless service contracts, agencies need simpler, widely compatible network infrastructureRead… Read more »
Emotional intelligence is defined as the ability to monitor one’s own emotions as well as the emotions of others. Being able to detect different emotions and label them appropriately as well as react to them appropriately is what emotional intelligence is all about. I would go a step further to say that emotional intelligence inRead… Read more »
U.S. Secretary of Commerce Penny Pritzker has been a champion of open data This week at the Esri User Conference, attendees have been called to become “architects of the future.” We live in a world where data is driving decisions, and now, it is the responsibility of public servants to look to data as aRead… Read more »
The goal of social media is to turn customers into a volunteer marketing army. –Jay Baer Just a few years ago social media was seen as an adolescent playground. Selfies, Facebook pokes, and pointless status updates created what seemed to be a cesspool of millennial playtime. Times have changed. If you don’t have an ongoingRead… Read more »
What is your sense of the culture of your organization? Is it mission-focused, optimistic about succeeding and engaged in tackling difficult issues with an anxiousness to solve them? Or has it become a territorial, negative, bureaucratic enterprise where every opportunity is met with “we could never do that” excuses that roll off the tongues ofRead… Read more »
Most people have heard of SlideShare, but they probably don’t realize how powerful and diverse the platform is, or the important role it can play in their content marketing and digital engagement efforts. This post offers seven reasons for taking another look and considering an upgrade. According to this infographic, SlideShare is the “quiet giantRead… Read more »
“If you give a man a fish, you feed him for a day. If you teach a man to fish, he’ll never go hungry.” Is it really that simple? This often overused adage is applicable both for our peers (federal consulting firms) and our clients (government agencies). In an era of slashed budgets and contractRead… Read more »
The secret to usability is not brilliant design. Even the most talented designers have difficulty being creative on demand. Artistic talent helps but it is not a requirement. Anyone can create good, usable products. There are a few techniques to help you create good designs. One secret to good design is using iterative processes. YouRead… Read more »