Swimming in “shark infested waters” can be daunting, but not impossible to navigate. Here are some strategies to survive toxic work environments while maintaining your integrity and well-being.
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
Business arrangements between governments and third parties come in many forms, including a time-and-materials (T&M) contract type. Here’s why T&M arrangements can be so beneficial for both agencies and the entities they work with.
Time is our most precious resource. Being willing to prioritize and say “no” are two ways — among several — that you can avoid being overwhelmed.
The increasing frequency of cyber threats and attacks requires strong cyber defenses. There are multiple paths to becoming a cyber professional.
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
This webinar recap gives a brief overview of top supervisor mistakes.
“Belonging” has emerged as an important objective of its own, one way to ensure the diversity and equity of groups and communities. Here’s what belonging means and how one town is making it happen.