I wrote last week about the more automated kinds of feedback so here are some thoughts and ideas on direct user feedback. There are a number of approaches that we have followed so far: Usability testing In March we ran two days of user testing with people who use the NAO website. Many people wouldRead… Read more »
“Now, try not to be overwhelmed by all this technology,” Joan tells new secretary Peggy Olson, showing her to a Selectric typewriter in the series opening of Mad Men. While humorous to the viewer, actual secretaries in the 1960s had a substantial learning curve when getting a new and improved typewriter. Since then, things haveRead… Read more »
“The first cut is the deepest” is a lyric from a popular Sheryl Crowe song – but it could also easily be the mantra for any employee struggling with an abusive boss. Many bosses (not mine, thankfully) like to employ the fear tactic to inspire their employees to work harder and stay on task. ButRead… Read more »
You must learn from the mistakes of others. You can’t possibly live long enough to make them all yourself. — Sam Levinson I’ve interviewed over 450 government and contractor managers over the last fifteen years as part of a business growth assessment process. Besides getting to know a lot of sincere dedicated individuals, I’ve beenRead… Read more »
On GovLoop Insights’ DorobekINSIDER: The Target hack has IT folks spooked. But what can and should be done? We talked with the new head of ISC2 Dan Waddell. You can find all of our programs online: DorobekINSIDER.com and GovLoop Insights at http://insights.govloop.com. But up front: The changing government office portent broader changes? The workplace isRead… Read more »
ANATOMY OF BOOK CONTENT: FOCUS ON BACK MATTER –Print and eBooks With the formatting of eBooks, many back cover elements are missing when compared to traditional print paperback and hardcover books with jackets. . Some of these areas include jacket copy where a publisher would provide a description “About the Author” to establish the personRead… Read more »
We know that government is slow to adopt new technologies and change. But the technologies now exist to provide you as a constituent or as a state leader with the ability to see where state dollars are being spent and what results are being achieved virtually in real-time. It is now only a question ofRead… Read more »
‘Rumour Cascades‘, a joint study from Stanford University and Facebook, provides some fascinating insights that can serve as advice for public bodies on halting the spread of misinformation. This was first published on the Guardian website in mid May. A new study, jointly conducted by Facebook and Stanford University, has shed new light on howRead… Read more »
Oftentimes, the success of a public program depends on your ability to engage the citizenry. For example, you might need to work with coastal residents to prepare for potential flood hazards. Or you might need citizen input on a local development initiative. You might even need the public’s help in reporting crime. However, successfully engagingRead… Read more »
Oftentimes, the success of a public program depends on your ability to engage the citizenry. For example, you might need to work with coastal residents to prepare for potential flood hazards. Or you might need citizen input on a local development initiative. You might even need the public’s help in reporting crime. However, successfully engagingRead… Read more »