One of the current mantras for government online services is to say that they are customer focused. This is an excellent aspiration and it is becoming a standard protocol to build services around iterative user testing. However once a service is up and running how do we ensure that we are still meeting our userRead… Read more »
Not content to focus on the benefits that social and digital engagement can bring, some advocates like to issue warnings about the inevitable demise of organizations that don’t jump on the social and digital bandwagons. Succumbing to that pressure, or perhaps feeling compelled by the bandwagon effect itself, leaders have gradually become interested in addingRead… Read more »
Most states have decided to list their expenses so their citizens can see where tax dollars are being spent. Listing the thousand, or millions, of individual transactions is good in theory, but these endless lists of expenditures fall dramatically short in providing the kind of transparency people yearn for as government continues to expand. GoodRead… Read more »
A special edition of GovLoop’s DorobekINSIDER was held Wednesday. We’re LIVE! We host these events once each month this year. The idea is simple: get smart people together and share ideas — because we believe that the real power of information comes when it is shared. Let’s get one thing straight, your data is atRead… Read more »
Meetings compose a large amount of your work time, but are they time well spent? Efficiency can be increased or decimated by the timing and structure of meetings. Think about the impact multiplier for each participant. Starting an eight person meeting 15 minutes late wastes two hours of work for the organization. Bad meetings areRead… Read more »
This is the first blog in a three part series exploring smarter counter fraud. Technologies such as cloud computing, mobility, and web-based transactions have become pervasive in our private lives. For many of us, we are now demanding that government embrace those same technologies to create easier engagements, better service and provide information anywhere, anytime.Read… Read more »
On GovLoop Insights’ DorobekINSIDER: How did your retirement fare in the first quarter of the year? Should you be changing your TSP password? We take a look at your retirement in our interview with the TSP Board’s Kim Weaver. You can find all of our programs online: DorobekINSIDER.com and GovLoop Insights at http://insights.govloop.com. The SEVENRead… Read more »
Anatomy of Book Content: Focus on Body Matter Commercial publishers view the “Body Matter” portion of book content as the “guts” or “meat” of the book content. The body matter content consists of the sections and chapters of your book. For consumer trade nonfiction books that appeal to a general audience, the overall page countRead… Read more »
Uncle Sam continues to face a quandary over how to attract a new generation of young people to public service. One perplexing problem is how to rebuild plummeting trust in government among the all important millennial demographic, also known as Generation Y. This generation will ultimately comprise a majority of the U.S. labor force, yetRead… Read more »
Collectivism is a core concept in public service. In my last post, I introduced the concept of leading without a title (insert hyperlink to that blog post). So much of our personal development happens outside the office. Our life experiences, personal lives and hobbies paint a picture of our values, ethics and interests. Reflection isRead… Read more »