Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American CustomerRead… Read more »
On Tuesday April 8th, GovLoop hosted our third annual Government Innovators Virtual Summit. This year we focused on “Innovations that Matter” and how to make innovation stick at your agency. Read this recap of our session creating resilient communities, and stay tuned for a link to the full recordings. More blog coverage of the SummitRead… Read more »
There’s no denying that today’s technology provides immense opportunity to transform the way government engages with citizens. Through mobile, cloud, GIS and social media, government can be where the citizens are, and provide critical services when needed. At the heart of this technological transformation lies data. That’s why so many agencies have committed themselves toRead… Read more »
One method of teaching is the use of negative examples. To get my important point across to top management, I will turn to some real life examples. The first not-so-successful example was a financial services firm with thousands of employees. It started down the path to adopting an inclusive approach to improving operations that wouldRead… Read more »
There are a multitude of first things that need to be done when you take over in an organization as the new person – especially if you are at the top of the org chart. When I was elected president of the board of a country club, I immediately talked with the key staff andRead… Read more »
President John F. Kennedy signed the landmark Equal Pay Act back in 1963 (pictured above in an Oval Office signing ceremony). Yet more than half a century later there remains a persistent gender-based pay gap for women workers compared to men. The good news, if any, is that female feds earn more on the dollar,Read… Read more »
There are more than 160 million smartphone users in the United States today. 61% of mobile phone users own a smartphone. And the global smartphone audience surpassed the 1 billion mark in 2012 and will total 1.75 billion in 2014. Clearly, mobile is here to stay. Consequently, the rapid rise of smartphones and tablet computingRead… Read more »
“Money, money, money” – that’s often the refrain you hear from federal civil servants, who feel they don’t get paid enough. Not nearly enough. Chris Dorobek calls the pay system, “woefully inadequate for the challenges of the 21st century.” A new report from the Partnership for Public Service and Booz Allen Hamilton agrees. The reportRead… Read more »
Call it what you will: telecommuting, remote work, telework, working from home, etc. Regardless of how one labels it the truth remains the same: telework works, period! However, for remote work to be successful employers must make sure such practices are properly applied and implemented with strict standards to ensure employee accountability, high performance andRead… Read more »
Here’s a post I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on the UK Government Communications Service website. The IC Space is a fantastic place for internal communication professionals across government to learn and network so I was delighted to be askedRead… Read more »