Communications

Social Media Management: From Novelty to Utility

Summary: Social media is still a novelty to many professionals, especially those in leadership positions. Rather than viewing social and digital technologies as a radical departure from traditional communication approaches, however, it’s better to think of them as “new tools for doing old things” and to remember they are facilitators and enablers, not an endRead… Read more »

Is technology killing books and reading?

A fairly interesting, if somewhat confused in places, piece in The Guardian a few days ago from the author Philip Hensher. He starts by pointing out the rather glorious way that slightly niche publishing projects can get off the ground thanks to crowd funding websites such as Kickstarter, and also the way in which it’sRead… Read more »

CHART POST: My top 10 at being in the top 10

Ladies and gentlemen, I’ve made the charts new in at number four. An unexpected email dropped the other day from the nice people at Cision. They’ve rated this blog as 4th in their list of UK PR blogs. I haven’t a clue what metrics they’ve used but I suspect pictures of cake have played aRead… Read more »

That Local GDS conversation again…

Just about 2 years ago I wrote this post on the GDS blog titled “Does local government need a local government digital service” the answer I gave then as I would give now is “YES” but just like then I outlined the challenges in actually making that a reality and instead focused on some areasRead… Read more »

How to get a smart, lean gov – Part Two

Duplication and overlap is rampant in government. With budgets dwindling down more than ever, agencies are looking to cut costs. But collaborating across disciplines is difficult. That’s where the authors of Smart Lean Government come in. They have developed a novel plan for how to reduce billions of dollars in overlapping information technology services governmentwide:Read… Read more »

Phone Etiquette in the Digital Era: 3 Reasons to Think before You Dial

Summary: In the Digital Era, new definitions of acceptable and unacceptable behavior have to address not only new ways of communicating, but traditional forms as well. This post offers three reasons why unsolicited, unscheduled phone calls are a generally a poor practice and reinforces the idea that we must constantly think about the best waysRead… Read more »

How to get a smart, lean gov – Part One

“Government is at a crossroad as it attempts to maintain basic citizen and customer services in an increasingly austere environment of “doing more with less”. The Smart Lean Government (SLG) Practical Guide has been developed to guide change agents as they shape and implement 21st century solutions. It highlights what needs to be done toRead… Read more »

Maximizing Social Media: #3 New Year’s Resolution for Uncle Sam

Where’s all the love between social media and gov? If this relationship were a romance Uncle Sam would still be stuck on the first date. While many government agencies made much needed progress in leveraging social media more effectively in 2013, there’s still a lot of work ahead – especially for small and mid-sized agencies.Read… Read more »