Summary: In the Digital Era, new definitions of acceptable and unacceptable behavior have to address not only new ways of communicating, but traditional forms as well. This post offers three reasons why unsolicited, unscheduled phone calls are a generally a poor practice and reinforces the idea that we must constantly think about the best waysRead… Read more »
“Government is at a crossroad as it attempts to maintain basic citizen and customer services in an increasingly austere environment of “doing more with less”. The Smart Lean Government (SLG) Practical Guide has been developed to guide change agents as they shape and implement 21st century solutions. It highlights what needs to be done toRead… Read more »
Where’s all the love between social media and gov? If this relationship were a romance Uncle Sam would still be stuck on the first date. While many government agencies made much needed progress in leveraging social media more effectively in 2013, there’s still a lot of work ahead – especially for small and mid-sized agencies.Read… Read more »
AmericaSpeaks’ executive director, Steve Brigham, added a heartbreaking announcement to the organization’s website this afternoon. AMERICASPEAKS – IN HONOR OF OUR 19 YEAR LEGACY AmericaSpeaks has an unparalleled record of organizing more than 100 major citizen deliberations in all 50 states. Because of this remarkable history that we’ve had, it makes me very sad toRead… Read more »
Let’s face it, the Telework Enhancement Act needs to be enhanced. Beefing up the three year-old law is necessary for telework to flourish at all agencies across government. In short, remote work should be standard operating procedure by now for feds deemed eligible by their agencies. That’s why Uncle Sam’s #2 New Year’s resolution shouldRead… Read more »
Here’s some good news for the federal family to start the New Year: at long last, the 3-year pay freeze has started to thaw! For the first time in over 36 months – or more than 1,000 days — hard-working and loyal federal employees will receive a scant 1% pay raise in Fiscal Year 2014.Read… Read more »
Every New Year brings with it new challenges, goals, expectations and high hopes. This is important not only in our private lives but also in our work lives – especially as the two continue to mesh in the fast evolving 21st century workplace. With this in mind, my Top 3 recommended New Year’s resolutions forRead… Read more »
It is always the next technology which is going to precipitate social collapse. Yet somehow the social collapse has never quite happened (though maybe next time…). More than that, last year’s (or last century’s) threat to society becomes this year’s golden age. So from a splendid compendium of moral panics by Tom Standage, we learnRead… Read more »
What if a citizen could walk into any agency and receive the aid he or she is eligible for even if those services do not fall into the scope of that agency’s mission? What if there was no wrong door? This possibility is now a reality with IBM®’s Smarter Care approach. Smarter Care places anRead… Read more »
The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives. While we can’t force you to put down the cake and pick up a carrot, we can help you do your job better by highlighting some of the biggest and best innovations to come out of government in theRead… Read more »