Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Your personal brand can help distinguish you in your field and advance your career. Here’s what a personal brand is, and how to harness its power.
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
We often train new staff mostly on content (policies, laws and procedures) but not much on craft (meetings, communication and briefings). That shortcoming limits what agencies actually get done.
How changes in Twitter may change how agencies reach their communities.
Vacations make employees happier, healthier and more productive — if they truly leave work behind. Here are seven thoughtful ways to unplug.
Of all the ways to improve the productivity of your agency, collaboration is one of the most important. Here’s a look at how it works.
Complex projects can be stressful, especially if we try to accomplish everything at once. Here are tips for making large tasks manageable and less frustrating.
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.