Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Communications
Best Practices for Successful Time Management
This recap shares how you can organize your day to prioritize and tackle your to-do list.
It’s Time! Apply to Be a Featured Contributor
It’s that time again! The GovLoop Featured Contributor Program is now accepting applicants for its next group of writers. The program is a wonderful opportunity to write about issues on which you’re passionate, to connect with GovLoop’s 300,000+-person community, and to earn some well-deserved recognition.
Belonging Part 1: Making a Case for Cultivating Connections at Work
It’s essential for employees to feel as if they belong in their workplace. The benefits are indisputable.
Strategic Planning or Strategery: 10 Lessons Learned from Governmental Public Health Strategic Planning
A strategic plan can be an effective tool for advancing an agency’s goals — assuming the agencies avoid certain pitfalls.
Bloom Where You’re Planted
On the surface, to “bloom where you’re planted” seems virtuous. But is it? Probably not always. After all, you have legs not roots…
Social Media Gives an Oklahoma Agency Its Voice
At the Oklahoma Department of Wildlife Conservation, social media is a vital tool for outreach. And it’s fun.
(Contact-Free) Human Touch Helps Transform a Riverscape
In a Connecticut city, virtual community outreach was essential to designing a riverfront everyone could enjoy.
Turn Your “Weakest Link” Into a “Human Firewall”
Human factors are involved in 82% of cyber breaches. Here’s how to turn your “weakest link” into a “human firewall” by fostering a cybersecurity culture.
Business Etiquette Tips You Need to Know
We are back in full swing of in-person networking, business lunches and coffee meet-ups. I’m sharing a few tips to ensure you are polished and leave a great impression.