Communications

Certainty

A popular quote attributed to Benjamin Franklin is: Nothing is certain but death and taxes. True – however, the timing of one and the amount of the other are not certain. Leaders face certainty and uncertainty when painting their vision – e.g., revenue must cover expenses for an organization to be viable, but the timingRead… Read more »

Have citizen expectations REALLY changed? Maybe…

For years now, governments around the globe have been working to bring services online. And this trend has generally resulted in easier access to services for most constituents, which is a good thing. However, when asked, government officials will, more often than not, cite the driving factor to be that of economics, it’s simply cheaperRead… Read more »

Failure to Launch: How to Fix Government IT Problems

We all know that there is no shortage of transformational ideas or exceptional public servants in government, working to improve how agencies operate. IT holds unbelievable promise to streamline processes and change the business of government. Although this potential is clear, we have seen agencies struggle to completely leverage IT. Instead of a gateway toRead… Read more »

Private Social Networks: Every Organization Needs Them

Summary: This post highlights the risks associated with public social media platforms and describes how private social networks (aka private digital networks) can reduce those risks while also enhancing communication and collaboration among organizational stakeholders. It counters the main points of resistance offered by organizational leaders and articulates the importance of being prepared to establishRead… Read more »

Excellence on Display – The Oscars for Federal Employees

The Service to America Medals are the Oscars of public service awards. The annual awards – by the Partnership for Public Service – are given to outstanding public servants. Last year’s recipients included a NIH scientist who found the superbug infecting patients, a NASA rocket scientist who helped create the Mars Rover and a youngRead… Read more »

Big Bad Big Data – Why You Shouldn’t Be Afraid of Information Overload

2013 may very well go down as the year of big data. At every government conference, training, networking summit, someone was talking about how big data was transforming the way their organization operates. But one program rose above the rest. This year the Army’s EMDS was selected as FedScoop’s IT Program of the Year basedRead… Read more »

Reducing the Role of Email in Organizations: Change is Overdue

Summary: Although social technology advocates have been calling for the death of email for several years, it’s still the dominant digital channel by which people in organizations communicate and collaborate. The role of email in our work lives should be reduced, however, both because of its own inefficiencies and the increased availability of better tools.Read… Read more »

Forget Cyber Monday – There is a holiday hiring spree

Ok, a hiring spree might be a bit of a stretch. But the government really is hiring. Despite all the bad publicity, the shutdown, the sequester, the pay freeze, the furloughs, the government really is looking to hire new talent on a daily basis. (You can check out GovLoop’s top job openings here.) However, thereRead… Read more »