Often times the biggest problem with government bureaucracy is the inability to keep things simple. Something as simple as a street sign can be made a nightmare by some bureaucrat. Check out this school zone traffic sign as an example, which I wrote about in a previous post. Try to make sense when the speedRead… Read more »
In an exciting and useful development, GitHub, the world’s best known portal for collaborative software development, has launched a portal illustrating how governments and citizens have worked together to deliver better outcomes. Now live at government.github.com the portal provides some great examples of GitHub projects that have saved government money and time and delivered betterRead… Read more »
NASA recently picked 770 proposals for space exploration hardware and applications from 9,147 participants in an April competition, GCN reported Wednesday. The space agency conducted the event across 48 countries for two days and developers built software, hardware, visualization, mobile applications and web tools, which the agency says will help further its existing programs, accordingRead… Read more »
As GovLoop has reported, customer service is essential to the agency of the future. Fortunately, advances in technology are allowing agencies to excel in delivering customer service. For example, social media allows customers to engage directly with organizations while analytics allows companies to learn how to serve their clients. In public and private agencies realRead… Read more »
Governance has always been sort of a hot button issue. Now more than ever organizations are really trying to figure out how to get the right mix of governance that enables them to have repeatable processes to understand what’s working, what’s not, and drive repeatable performance. I’ve always believed that good governance starts with anRead… Read more »
The U.S. Army Corps of Engineers will close its regulatory offices because of the federal shutdown. Due to the closures, the regulatory offices are unable to look at individual permit applications, pre-construction notifications for nationwide permit or regional general permit authorizations or requests for jurisdictional determinations. The nationwide permit containing pre-construction notifications must wait 45Read… Read more »
This month is cybersecurity month, and GovLoop has a variety of guides, trainings and resources for you to improve your agencies cybersecurity efforts. Last month, GovLoop released the guide, Winning the Cybersecurity Battle, as part of our Agency of the Future series. Today, I wanted to take a moment to talk through some of theRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We’ll say it as many times as it takes: “You Are Essential!” Every federal employee is essential. But the “You Are Essential” mantra doesn’t change the fact that some people were required to work during the shutdown, while some were furloughed. That situation could mean some awkwardness when the government reopens.Read… Read more »
We’ll say it as many times as it takes: “You Are Essential!” Yes, you heard us. Every federal employee is essential. That’s why GovLoop launched the You Are Essential campaign. (To join in and get some sweet swag click here.) But the “You Are Essential” mantra doesn’t change the fact that some people were requiredRead… Read more »
Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »