This month is cybersecurity month, and GovLoop has a variety of guides, trainings and resources for you to improve your agencies cybersecurity efforts. Last month, GovLoop released the guide, Winning the Cybersecurity Battle, as part of our Agency of the Future series. Today, I wanted to take a moment to talk through some of theRead… Read more »
We’ll say it as many times as it takes: “You Are Essential!” Yes, you heard us. Every federal employee is essential. That’s why GovLoop launched the You Are Essential campaign. (To join in and get some sweet swag click here.) But the “You Are Essential” mantra doesn’t change the fact that some people were requiredRead… Read more »
Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »
President Obama recently suggested that the Washington Redskins change their name to something less offensive. Owner Dan Snyder responded last week with an impassioned letter that ends “We are Redskins Nation … and we owe it to our fans and coaches and players, past and present, to preserve that heritage.” I imagine this same toneRead… Read more »
According to the so-called “conventional wisdom” in Washington, the current fiscal impasse should end any day now. This is especially true as Thursday’s deadline fast approaches for dodging a disastrous debt default. Moreover, the American people’s anger continues to grow over the government shutdown. But what is considered to be Washington wisdom these days mayRead… Read more »
The government shutdown has sucked up all the oxygen surrounding the federal government. It’s impossible to focus on engaging stakeholders and federal communication best practices when hundreds of thousands of feds are furloughed. But communications best practices are essential. When agencies return to full capacity they will need to know the best ways to engageRead… Read more »
On GovLoop Insights’ DorobekINSIDER: We are now on day 14 of the government shutdown and for furloughed feds the financial impact is really starting to sink in. There is still no clear answer on whether or not feds who are furloughed will receive back pay. So for now, furloughed feds have to brace for theRead… Read more »
Summary: Using a bird metaphor, this post discusses the importance of taking calculated risks to achieve goals, as well as the costs associated with risk aversion. The lessons offered are both timeless and uniquely relevant to the adoption of social and digital technologies. Additional lessons are welcome. (from the Denovati SMART Blog) This is oneRead… Read more »
“Some portray it as a Manichean struggle between good and evil. Warren Buffett says it’s “extreme idiocy.” I’d like to recommend another way of looking at the government shutdown and the looming battle over the debt ceiling in Washington. It’s a game, played by flawed-but-not-crazy human beings under confusing circumstances. In other words, it’s anRead… Read more »
Almost two years ago now I wrote a blog post entitled “Gamification can change behaviour. I have proof“. Since that time, I have become even more interested in this emerging trend and its potential applicability towards societal issues. Last spring, I decided to do some additional research on the topic and create a visual presentationRead… Read more »