I take the first week of July off every year and one of the things that I try to do every time is make sure that I take as much of that week actually off as possible. I try not to do too many calls and I keep correspondence to a minimum because I wantRead… Read more »
“To optimize both your market share and your margins, you must provide customers with consistent, compelling experiences—before, during, and after their purchases—across all channels.” – Oracle, Seven Power Lessons for Customer Experience Leaders With the increasing use of social media, it is more important than ever for organizations, both public and private, to provide theirRead… Read more »
When it comes down to it acquisition should be every bargain shoppers dream job. Think about it, you get to research, locate and buy the best goods and services for the federal government at the best price. But it isn’t that simple. The Federal Acquisition Regulations (FAR), the timetable and options are very limiting toRead… Read more »
This was originally posted on the Measured Voice blog. This robot is probably better at Twitter than you. Photo from NASA. NASA gets to take credit not only for blazing trails into outer space, but also for developing some of the first great examples of social media voice. In May 2008, Veronica McGregor, social mediaRead… Read more »
The IRS has never been the most popular kid in the lunch room. The current IRS scandal shows an agency experiencing organizational and leadership issues. I suppose they provide a necessary function, but who hasn’t complained bitterly in the spring about the amount of money and time it takes to meet their demands? I’ve beenRead… Read more »
The planning session was a success – plenty of energy, ideas flowed freely, all captured on the flip chart, everyone added to the conversation. At the end, the notes were reviewed, consolidated, prioritized, summarized as bullets on a new flip chart – which were typed up and distributed – a record of the session. DuringRead… Read more »
Budgets are tight and travel restrictions remain. But, it’s clear to me that nothing can diminish the thirst for knowledge. In my field (which was IT, then was web, then was digital communications, and is now public information), change is rapid-fire. Expectations run high, and not just those of management. Now, it’s citizen expectations forRead… Read more »
Over the last few years I’ve gotten a bit better at seeing things through, disciplining myself to overcome some bad habits, and stick with my habits that I’d like to hang on to. Today I thought I’d share a few of the things that I think are helping me accomplish that objective. The first ofRead… Read more »
The White House issued its “new management agenda.” Cynics, of course, will note that the President is announcing a “new” management agenda in the fifth year of his presidency. And, in fact, there wasn’t much new in Monday’s announcement outside of saying that the new director of the Office of Management and Budget Sylvia MathewsRead… Read more »
Instagram is available for govies! It is the latest mobile and social media tool available to federal, state and local governments to better engage with the public, thanks to a newly negotiated government-compatible Terms of Service (TOS) agreement negotiated by the GSA. With over 130 million users, Instagram is a photo sharing service that makesRead… Read more »