So I woke up this morning and as is often my habit I went down to my office for a quick look at my email, just to see if there was anything that needed my immediate attention. Lo and behold one of the members of my team had reached out to somebody, somebody that IRead… Read more »
Conversations on citizen engagement tend to discuss the proper role of government and explore the proper engagement levels of citizens. Yet, before any of those important conversations can take place, agencies need to focus on setting the proper citizen engagement foundation, which will allow organizations to build new and innovative citizen engagement strategies. Post HighlightsRead… Read more »
By now everyone has heard about the situation brewing over at the IRS. But here is a brief refresher: A Treasury Department inspector general criticized IRS management for not providing sufficient oversight for agency workers who evaluate applications for tax-exempt status. The report said that laxity contributed to workers screening for words like “tea party”Read… Read more »
Recently, I’ve become obsessed with Department of Interior’s Instagram page. To me, it’s one of the best examples of government social media and it’s super simple – one great photo of a National Park per day (taken by the Department or visitors of the park). Each photo will receive between 2,000 and 4,000 hearts andRead… Read more »
I was thinking the other day about how much of our lives really revolve around assessments. Almost from your first days in schools, you’re being assessed. I have a daughter that is in kindergarten and one of the first in depth meetings that I had with her teacher was about an assessment of her. WeRead… Read more »
It was the the tweet heard around the country: “CAPTURED!!! The hunt is over. The search is done. The terror is over. And justice has won. Suspect in custody” The first official announcement that law enforcement agencies had concluded their manhunt for Boston Marathon bombing suspect Dzhokhar Tsarnaev didn’t come at a press conference. ItRead… Read more »
Well, does your business or agency suck? I doubt you’ve asked yourself this question before in quite such a direct manner. This might sound harsh, and maybe it is. Lousy customer service, poor innovation, and bad leadership all contribute to terrible organizational culture- those things all impact your performance and how successful your business is.Read… Read more »
Almost broke my cardinal rule this morning. I started to make a list of all the people I should email. While email is an awesome tool and convenience in the modern world, I’ve mentioned before that it’s very tempting to use because it’s easier than making a phone call sometimes. On the flip side youRead… Read more »
There’s a descriptive term which could result in more accurate communications: fixin’. You are fixin’ when you are not yet doing, are not yet planning to do, are not yet getting ready to do…you are almost ready to get ready to do something. A classic example is when a family gathering is winding down. DepartingRead… Read more »
There is no shortage of links I keep in my bookmarks, but here are the webpages I use on a daily basis. If you work with a GSA Contract, or are thinking about getting one, then these are all very helpful links to have. Learning the ins-and-outs of each webpage will pay-off in the end.Read… Read more »