Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
Communications
A Rejection of Hustle Culture – Discussing Quiet Quitting in the Workplace
Hear from a workplace expert about the impact of quiet quitting on the workplace.
Sunshine Week 2023, Part 2: What Is FOIA and Why Does It Matter to You?
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
Courage: A Necessary Ingredient for Any Effective Enterprise Risk Management Strategy
Here’s how VITA’s former CIO sees courage and its essential role in forming any agency’s enterprise risk management strategy.
Successfully Navigate Change in Your Agency
Here’s a recap of the New Supervisors in Gov Virtual Networking Event on change management.
Testing Different Versions of Language can Improve Your Communications
Randomized experiments with multiple wording or design options (A/B testing) can assist in decision-making to help people better understand what you’re trying to communicate.
Nobody Puts ___ In a Corner
You’re in a job. Your supervisor just doesn’t see what you can do. Whatever the reason — there you are, stuck in a corner. Now, What Do You Do?
Motivation During Times of Uncertainty
It can be difficult to stay motivated during times of workplace uncertainty — and that’s OK. Here are ways to keep your motivation going when doing so gets tough.
How to Spot Expertly Written and Informative RFP Responses
What are the hallmarks of a carefully crafted RFP response? One that shows a vendor would be a good partner with your agency? There are five elements to consider.
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.