The city of Atlanta has embraced technology and the data created from creative apps developed by citizens in a big way, as reported in an article at Creative Loafing Atlanta. Some examples of interesting things happening in Atlanta: Tires App– Tires dumped on the side of the road or in vacant lots is a neighborhhodRead… Read more »
The tornados in Oklahoma and the bombings in Boston showed the true power of state, local and city government employees. Part of the reason they were able to be as effective and efficient as they were was due to the technology at their disposal. Big data, cloud computing, BYOD and mobile all played a roleRead… Read more »
The Service to America Medals are like the Oscars for Federal Employees. Each year the Partnership for Public Service honors feds who do amazing work in seven different catorgories. You can see all the nominees here. All summer long the DorobekINSIDER will be interviewing the finalists. First up is Kenneth Linthicum, the Director of theRead… Read more »
Zinio is “The World’s Largest Newsstand”, featuring more than 20 million individual and library subscribers worldwide to electronic magazines. Through the Government Printing Office (GPO), Zinio provides a viable and valuable dissemination option for Federal agencies who wish to improve engagement and awareness of their programs by providing digital editions of their magazines and journalsRead… Read more »
We’ve all heard the refrain about how government needs to be better at customer service. We’ve heard the horror stories from the DMV and IRS filings gone amuck. But David Hebert says in order for government to be a great provider of customer service to the public it first has to have good internal customerRead… Read more »
Free use of social media across a whole company – it’s not a concept everybody agrees is productive. But where I work, it’s helping us to achieve some of our organisational values of openness, trust, teamwork and flexibility. I speak about this very often with people interested in the approach taken where I work, MonmouthshireRead… Read more »
So I woke up this morning and as is often my habit I went down to my office for a quick look at my email, just to see if there was anything that needed my immediate attention. Lo and behold one of the members of my team had reached out to somebody, somebody that IRead… Read more »
Conversations on citizen engagement tend to discuss the proper role of government and explore the proper engagement levels of citizens. Yet, before any of those important conversations can take place, agencies need to focus on setting the proper citizen engagement foundation, which will allow organizations to build new and innovative citizen engagement strategies. Post HighlightsRead… Read more »
Recently, I’ve become obsessed with Department of Interior’s Instagram page. To me, it’s one of the best examples of government social media and it’s super simple – one great photo of a National Park per day (taken by the Department or visitors of the park). Each photo will receive between 2,000 and 4,000 hearts andRead… Read more »
By now everyone has heard about the situation brewing over at the IRS. But here is a brief refresher: A Treasury Department inspector general criticized IRS management for not providing sufficient oversight for agency workers who evaluate applications for tax-exempt status. The report said that laxity contributed to workers screening for words like “tea party”Read… Read more »