I get a lot of email. Between the different things that I’m involved in with my kids, friends, work and random other things I’m engaged in, it translates into lots of mail. It also sometimes translates into important things that probably should be kept track of but due to the sheer volume of emails incomingRead… Read more »
The Dutch East India Company made its fortune with a number of different trades: notably the tulip mania in 1637 that allowed the Dutch East India Company to be valued in the trillions of dollars while operating in dozens and dozens in countries (all of this according to Wikipedia). They operated globally and generated massiveRead… Read more »
The circus is all about activity and show. The county fair is about mastery and creating…roll up the sleeves, do it better, excel – pies, pumpkins, sheep, and prize-winning cattle. Which has the lasting impact on everyone involved?
I started this blog without any great concept for where things would go down the road. I just wanted to have a place where I could put down the little thoughts I had here and there without losing them. If in the process I was able to get feedback and a little bit of aRead… Read more »
One of the things that most people in the knowledge work force do every day now is sell. We sell ideas, viewpoints, or particular positions on how to move forward and I think there’s this leftover negative connotation around sales from an era that’s long gone. I think a lot of people when they hearRead… Read more »
Now Playing: Avaya TechTalk 010: Successful Home Agent Programs with special guest with Rebecca Kay Phelps, Contact Center Segment Manager at Jabra. Listen now! Synopsis: In January Joshua Millsapps asked “Is remote work, too remote?” In March, Marissa Mayer Yahoo’s CEO caused a firestorm when she outlawed telework at the company. Debate rages across socialRead… Read more »
“Citizen engagement means a lot more than fixing potholes,” said Maury Blackman. Blackman is the CEO of Accela. He told Chris Dorobek on the DorobekINSIDER program that from his standpoint citizen engagement falls into three distinct areas. Three Areas of Citizen Engagement Public Infrastructure Management: Taking care of what is in the city, potholes, downedRead… Read more »
On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
There has been more than enough written on the tragic Boston Marathon bombing and the subsequent shoot-out death of one suspect and arrest of the other. I definitely don’t want to be adding to the plethora of opinions out there and emerging law enforcement criticisms and conspiracy theories. The focus of this post is merelyRead… Read more »
Let’s face it folks, if anyone deserves to be furloughed these days it’s obviously the U.S. Congress. The so-called “People’s House” has become a house of shame – a “Do Nothing” Congress. Our august national legislative body has turned its back on the American people for partisan political purposes and personal political self-interest. Our brokenRead… Read more »