Now Playing: Avaya TechTalk 010: Successful Home Agent Programs with special guest with Rebecca Kay Phelps, Contact Center Segment Manager at Jabra. Listen now! Synopsis: In January Joshua Millsapps asked “Is remote work, too remote?” In March, Marissa Mayer Yahoo’s CEO caused a firestorm when she outlawed telework at the company. Debate rages across socialRead… Read more »
“Citizen engagement means a lot more than fixing potholes,” said Maury Blackman. Blackman is the CEO of Accela. He told Chris Dorobek on the DorobekINSIDER program that from his standpoint citizen engagement falls into three distinct areas. Three Areas of Citizen Engagement Public Infrastructure Management: Taking care of what is in the city, potholes, downedRead… Read more »
On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »
There has been more than enough written on the tragic Boston Marathon bombing and the subsequent shoot-out death of one suspect and arrest of the other. I definitely don’t want to be adding to the plethora of opinions out there and emerging law enforcement criticisms and conspiracy theories. The focus of this post is merelyRead… Read more »
Let’s face it folks, if anyone deserves to be furloughed these days it’s obviously the U.S. Congress. The so-called “People’s House” has become a house of shame – a “Do Nothing” Congress. Our august national legislative body has turned its back on the American people for partisan political purposes and personal political self-interest. Our brokenRead… Read more »
We live in a hyper-connected world. It’s no surprise that in the wake the Boston Marathon bombings, the media is discussing the implications of using social media as a disaster unfolds. As I consider the experts’ opinions, I can’t help but to reflect upon how the advent of social networks has changed how I respondRead… Read more »
No matter who you are I think it’s always nice to get a compliment especially if it comes out of the blue and you weren’t expecting it. Somebody says something nice and it can just change your whole day. For the better part of the last week or so I’ve been working pretty hard onRead… Read more »
We all know by now that cyberspace is the next frontier and that attacks are getting more sophisticated and effective. But the key to keeping your network may be big data. Teradata and Ponemon Institute have looked at the results in their report: Big Data Analytics in Cyber Defense. Sam Harris the Director of EnterpriseRead… Read more »
How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »
“Last week was a very dark week for the country, you had what happened in Boston, West Texas and the ricin letters sent to politicians here in DC. But in the midst of those tragedies there was a bright spot and that was the work of the public servants,” said Tom Fox. Fox is theRead… Read more »