We live in a hyper-connected world. It’s no surprise that in the wake the Boston Marathon bombings, the media is discussing the implications of using social media as a disaster unfolds. As I consider the experts’ opinions, I can’t help but to reflect upon how the advent of social networks has changed how I respondRead… Read more »
No matter who you are I think it’s always nice to get a compliment especially if it comes out of the blue and you weren’t expecting it. Somebody says something nice and it can just change your whole day. For the better part of the last week or so I’ve been working pretty hard onRead… Read more »
We all know by now that cyberspace is the next frontier and that attacks are getting more sophisticated and effective. But the key to keeping your network may be big data. Teradata and Ponemon Institute have looked at the results in their report: Big Data Analytics in Cyber Defense. Sam Harris the Director of EnterpriseRead… Read more »
How does a hotel chain with over 3800 hotels in 74 countries provide unparalleled customer service? GovLoop and Oracle held an event, The Changing Face of Customer Service in Government, where attendees heard about how J.W. Marriott views customer service. It starts with a founding principle: If we take care of our associates (employees), theyRead… Read more »
“Last week was a very dark week for the country, you had what happened in Boston, West Texas and the ricin letters sent to politicians here in DC. But in the midst of those tragedies there was a bright spot and that was the work of the public servants,” said Tom Fox. Fox is theRead… Read more »
The Associated Press Twitter hack might have been the wake-up call that we needed. Social media is a wonderful thing. It’s fast, reaching a large and diverse audience in no time and it provides a platform for interaction between an agency/company/organization/individual and its constituents/customers/patrons/fans. But that speed and distance could prove risky if a tweetRead… Read more »
Do you know about equal employment opportunity (EEO) in the federal government? If not, it may be time to learn more, especially as our nation, along with the federal workforce, becomes increasingly more diverse and inclusive. How much do you know about EEO? Can you learn more? The U.S. EEOC offers a variety of trainingRead… Read more »
With the evolving efficiency of technology… With the reliance on email… With buying from submitted offers and proposals… With the voicemail ‘barrier’ to talking directly… It is easy to lose sight of: It’s the people, not the paper. A face-to-face visit beats a pile of paper to get the right result.
This is a very exciting time for those of us serving on the National Association of Government Webmasters (NAGW.org) Board of Directors. We’re putting the finishing touches on our conference registration information, getting ready to launch later this week. We have a great lineup this year and some exciting new additions. We’re heading to LouisvilleRead… Read more »
As your projects get down to deadline there are three things that can cause major problems as you get down to the wire. If a team has problems delivering at some point, they can probably trace back some of the issues that they had in achieving their goal to these things. General time wasters –Read… Read more »