The more I’ve thought about Citizen Experience — with its goal of reconsidering and improving the experience citizens have when they interact with government, both on and off the web — the more I find myself coming back to the same thought: we really need a list of all those points of interaction. I recognizeRead… Read more »
The following is a summary from the Leadership at all Levels session on October 12, 2012. Speakers and participants in this session had the opportunity to discuss and share opinions on telework policies and issues in the federal government. Guest Speakers: Wanda Smith – GSA Danette Campbell – USPTO Summary: Telework offers some risks andRead… Read more »
When did I become the guy who gets tired of social media? I haven’t blogged here in more than a month. I’m substantially less active on Twitter than I used to be. How did I go from annoying everyone around me by my incessant yammering about social media to the guy who grows increasingly annoyedRead… Read more »
At a conference, I was recently asked “What’s the best way to report web and social media metrics?” The participant said they struggle on what specific metrics to report, how frequently, and in what format. My response was check out Center for Disease Controls’s metrics Here’s 4 tips based on CDC’s metrics (September’s metrics embeddedRead… Read more »
I am excited to announce the release of my first sole-authored book: “Social media in the public sector“. It will be officially introduced to the public at the annual NASPAA conference in Austin, TX, on October 18, 2012. The book is based on my research that started about three years ago. My initial interest startedRead… Read more »
Creative Commons via youaremyfave.com Over the past 4 years, I’ve met a lot of my online friends “in real life.” And, as a sociologist, I’m always curious to see if someone will live up to their online persona. There are 3 possibilities, right? I am always delighted when people meet or exceed my expectations andRead… Read more »
I’m employed by local government, so the presidential election does not have a direct effect on my organization and daily duties. However, I’m interested in hearing from our federal communicators on how they deal with it. How do you keep everyone’s focus, and what steps do you take to prepare for possible change of presidents?Read… Read more »
When you share a link on Twitter, Facebook, YouTube or other social media channels, how long will it continue to receive attention? I’ve just been told about a study that Bit.ly (a leading URL shortening service) did on this topic a year ago. The study, You just shared a link. How long will people payRead… Read more »
Ingrained into the fabric of the ACT-IAC Executive Leadership Conference is a focus on timely issues. ELC provides not a technical, but a management spotlight on the agenda for the coming year. In our earliest days in Charlottesville, the key issue was procurement reform – and the ELC dialogue resulted in improvements to the FederalRead… Read more »
This past Tuesday, October 9th, Howto.gov hosted a webinar about the use of info-graphics in the Federal government. During the webinar, they covered the basic definition of info-graphics, why their important, as well as some case studies on how they are being used. I realize we have been having this conversation for a while onRead… Read more »