For all the talk about egovernment, gov20, mobile service delivery, sometimes we forget to step back and say – “what is the goal?” And truly the goal of these innovation is making it easier for citizens to get the services they desire. That’s why I love this new service delivery vehicle created by City ofRead… Read more »
Erik Qualman of Socialnomics has released the 2013 annual Social Media video, chock full of awe-inspiring statistics on the continuing rise of social media and its increasing influence on the world today. In a new twist, it’s available with two different music tracks (for those of you tired of an annual dose of FatBoy Slim).Read… Read more »
Bad news doesn’t get better with time, fine wine it is not Nobody likes to hear bad news, myself included. What really gets me though is when I find out the bad news hours or days after the event occurred. I’ve yet to encounter a bad situation made better with time. Within a large organizationRead… Read more »
Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled “Become a Brilliant Communicator,” provided tips on communicating via email and telephone, giving and receiving feedback, and holding successfulRead… Read more »
Free Webinar: Teamwork on the Fly Want to learn how to work effectively as a team, even if your members are spread across the state, country, or even the globe? MB&A Academy Instructor Scott Ross explains how you can build effective teams, quickly, when traditional team building is not an option. These principles work equallyRead… Read more »
Two months ago I became a father. As such, I’ve had to navigate a number of government entities in order to get services for my son. As such, it made me think more about what is great customer service in government. Which after doing some research, I found this great article on Maslow’s Hierarchy ofRead… Read more »
Today, technology is a critical component to transform and modernize government to truly create a 21st century government. For our year-end report, the GovLoop team set out to explore what technology trends shaped 2012 to help agencies meet organizational goals. The report also includes best practices, case studies, and identifies which trends will shape governmentRead… Read more »
Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled “Become a Brilliant Communicator” provided tips on communicating via email and telephone, giving and receiving feedback, and holding successfulRead… Read more »
“Remember that a person’s name is to that person the sweetest and most important sound in any language.” – Dale Carnegie Government employees spent a lot of time in meetings. Stepping up your game at these meetings is not hard. When you do, it can have a positive effect on your career and can makeRead… Read more »
We talk about social media and citizen engagement all the time, but some agencies CIOs are doing better than others. MeriTalk ranked the federal CIOs in terms on online social media savviness. Here are the results: Federal Computer Week reports MeriTalk assigned the CIOs points based on Facebook use, LinkedIn connections, tweets, followers and Follower-to-FollowRead… Read more »