Communities of Practice (CoP) are popping up everywhere in my agency. What seemed to me to be a novel approach to learning, sharing and leading, I have discovered is an aged old phenomenon that stems from learning theory. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term “community of practice” when studying apprenticeships asRead… Read more »
We can compare our view of life to a camera lens. What can we do to expand that lens and re-assess our view of what’s really going on?
Transformational workforce expert Mika Cross has a few tips for building meaningful employee relationships on “Management Minutes with Mika.”
Being and feeling prepared helps us feel in control and more effective. You increase your impact when you’ve thought about what you want to say and have ready answers to these four simple yet crucial questions.
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
With effective long-term software, hardware and policies in place, organizations can thrive in the hybrid-optimized future.
Casual chit-chat is easy; true conversations that tackle sensitive subjects are more difficult and can even affect workplace collaboration if they’re not handled properly. It’s essential that your agency’s employees are able to have high-quality conversations that leave everyone feeling heard – not hurt. With many agencies gravitating toward a hybrid workplace, it’s even moreRead… Read more »
With the transition to hybrid work, agencies have the opportunity to do something they couldn’t do in 2020 when shifting to remote work: Take the time to plan it out.
Let’s begin by defining integrity as the quality or state of wholeness, congruence or alignment before describing its four pillars.
When you engage with constituents or work with colleagues, you want to hear and be heard by them. But in the increasingly hybrid workplace, this can become more of a challenge.