Communications

YGL Considering More Sponsors

Young Government Leaders is considering adding more sponsors, We can expand the depth and breadth of the services we provide to our members while developing new partnerships. We’d like your opinions on what sponsors you think would be a strong fit for YGL. Please leave suggested sponsors in the comment section below.

A Preview Of Three Telemedicine Pilots From Childrens Hospital Boston

Arundhati Parmar (Minneapolis, MN) – Cheap communications technologies have brought more muscle to the field of telemedicine, and organizations are looking to leverage these tools in innovative ways to provide care to patients at a distance. At Children’s Hospital Boston, several telemedicine pilots are currently underway to determine their viability. At the MedCity CONVERGE ConferenceRead… Read more »

When does organised action turn into ‘gaming the system’ in online engagements?

It can be difficult to define the line at which organised responses to an online consultation or engagement change from being legitimate activity by an interest group to ‘gaming’ the system to influence the outcome. For that matter it can be just as difficult in a paper-based or face-to-face process. Just who does a lobbyRead… Read more »

Best Practices for Excellent Customer Service in Government

GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »

Farm Service Agency Improves Digital Communications Strategy

Moving from paper based communications to digital is never an easy process. With increasing use of the web and the changing norms of how people consume information, a sound digital communications strategy is key to reach stakeholders. Recently, the USDA’s Farm Service Agency has made the switch to provide farmers with more information digitally. ARead… Read more »

Creating Culture Change That Sticks

How does a leader change the culture of an organization that is resistant to change? Start by working with the existing culture, says business writers in a recent Harvard Business Review article. In this way, the culture can be an accelerator of change, not an impediment. Business writers Jon Katzenbach, Ilona Steffen, and Caroline KronleyRead… Read more »