Life-Work Integration: A Play on Words or the Remedy to Striving for Balance?
The term “life-work integration” has replaced the notion of “work-life balance.” But what does the new concept mean — and how can we achieve it?
The term “life-work integration” has replaced the notion of “work-life balance.” But what does the new concept mean — and how can we achieve it?
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
It can be difficult to feel psychologically safe at work, to sense that we have the trust and confidence of colleagues and supervisors. Here’s how to encourage a supportive office culture.
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
We’ve all suffered through boring presentations or had audiences tune out our own content. Effective storytelling can change that. Here’s how to master it.
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
Every few years, after a long and often tedious process, government agencies create new and much-heralded strategic plans — but, too often, new approaches stall because stakeholders don’t buy in. Here are three ways to change that.
Here are five suggestions for developing emotional, informational, tangible and belonging social support work environments.
As agency leaders begin the new year, they face The Great Resignation and other challenges. How can managers include all elements of their workforces into decision making, to make leaders’ strategy more effective and hold on to employee talent? Here’s Part 1 of guidance from an industry expert.