Fun Fact: The fourth listing on Google found when you search “minorities in tech” (without quotations) is: “Technologies found in Minority Report.” Looks like people really enjoyed that movie…and there aren’t many minorities in tech. And yes, while we have made headway with funneling some capitol to startups. Dave Mcclure’s stance in TechCrunch is aRead… Read more »
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
I had the opportunity last night to attend an event put on by 826DC. In their own words “826 centers offer a variety of inventive programs that provide under-resourced students, ages 6-18, with opportunities to explore their creativity and improve their writing skills. We also aim to help teachers get their classes excited about writing.Read… Read more »
Do you show up at your best for other 175 million LinkedIn members?Many posts have been written about developing your profile and contact information for the ‘yellow pages’ of the professional community – the top part of your LinkedIn page. While this is important and you must build a strong profile and history, it isRead… Read more »
For all the claims of government communication being expensive or ineffective compared to the private sector, government has topped the Vision 6 Email Marketing Metrics Report for January – June 2012. Vision 6, an email marketing company based in Queensland, has reported on the email marketing effectiveness of Australian companies and agencies for the lastRead… Read more »
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
Post Highlights Open Source technology is changing how government delivers services Join Acquia at: Open Source in the Public Sector: Redefining how Government Delivers Digital Services Opportunity to network, collaborate and share knowledge with government peers – register here Next week Acquia will be hosting the event, Open Source in the Public Sector: Redefining howRead… Read more »
Post Highlights Take the GovLoop State of Government Technology Survey Help develop a community based resource Your chance to help peers work through common challenges Join Us: GovLoop State of Government Technology Survey We at GovLoop need your help. We are working on our end of year State of Government Technology report and need yourRead… Read more »
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
I decided I was going to read a book a week every couple of weeks for a year, here’s a quick review of this week’s book. You can see the ongoing list here. Basic Info Trust Me I’m Lying: Confessions of a Media Manipulator by Ryan Holiday Why I read it A buddy of mineRead… Read more »