In what I believe is a global first, Australia’s National Audit Office (ANAO) has launched a pilot program inviting members of the public to contribute to selected audits in progress, aimed at promoting closer citizen engagement in the audit process. The system allows the public to provide contributions related to the efficient and effective implementationRead… Read more »
Looking around at the new lay of the land, people are communicating with one another in vastly different ways. Social media, mobile devices, email, and video are the new normal, and this shift has impacted the way we interact with friends and family, in addition to the way that we work. The CEO of GovDelivery,Read… Read more »
We’ve all listened to the debates, the campaign stump speeches, the political ads — and if you were looking for the candidates take on policy — you’d be satisfied. But what about operations, implementation and management tactics? If you were looking for how the President or Governor Romney would actually implement those policies you wouldRead… Read more »
A colleague recently asked my opinion about a website he had built for his office. He was a writer and organizer by trade, and had been asked to build this site using Microsoft SharePoint 2010 to facilitate online interaction in the office. But it wasn’t having the intended result — no one wanted to useRead… Read more »
On GovLoop Insights’ DorobekINSIDER: Did you tune-in to last night’s debates? Record numbers of you took to twitter. But career feds were still left in the dark for specifics on what a second-term Obama administration or a Romney-Ryan ticket would actually look like. So how do the career folks prep? Click here for the fullRead… Read more »
Many of us have experienced that moment – that moment when the excitement of a new job or new role begins to wane and we feel less than enthusiastic about going to work every day – the engagement decline. When you get that “Ugh, I so don’t want to come to work today…” feeling, oftenRead… Read more »
Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey shares his findings and the findings of these experts in his new book, Government CustomerRead… Read more »
Mitt Romney’s unfortunate phrasing touched off Internet hysteria following the Oct. 16 town hall presidential debate. The moment came when Romney stumbled over a question regarding pay equity, telling the audience how he used “binders full of women” to recruit female cabinet members as Governor of Massachusetts. The full remark courtesy of the ABC NewsRead… Read more »
Submitted by Elaine Blackman, writer/editor, Office of Child Support Enforcement, Department of Health and Human Services Only a few generations ago, many causes and movements set out to clean up the environment. Do any of you remember the “Keep America Beautiful” campaign? Over time, most of us have learned the habit of throwing trash inRead… Read more »
The Open Government Initiative set forth by the Obama Administration in 2009 requires Federal agencies to take immediate steps to achieve milestones in transparency, participation, and citizen collaboration. Most Federal, state, and local organizations have jumped on the social media bandwagon as a tool for communicating with citizens and making their agency’s goals transparent. However,Read… Read more »