Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
I know that there are lots of opinions, both negative and positive, that are swirling around the local government community with regards to Code for America. It’s easy for us to get defensive about our jobs because, well, we’re used to having to be on the defensive. Government doesn’t have a positive image with theRead… Read more »
A classic post for me is titled“Silence — One of the Two Great Wastes™”. The article cites a few sources that conclude: “…that project deterioration was a function of not listening and not speaking. We named those behaviors the Two Great Wastes.” I love the term quoted in the post, “organizational silence” to describe whenRead… Read more »
On GovLoop Insights’ DorobekINSIDER: What are the 4 biggest challenges facing the White House Innovation Fellow for RFP-EZ? Our expert panel weighs in. Click here for the full recap. With a national election looming on the horizon and terms like “fiscal cliff” and “sequestration” being thrown around by policymakers, pundits, and the media, it’s hardRead… Read more »
Fun Fact: The fourth listing on Google found when you search “minorities in tech” (without quotations) is: “Technologies found in Minority Report.” Looks like people really enjoyed that movie…and there aren’t many minorities in tech. And yes, while we have made headway with funneling some capitol to startups. Dave Mcclure’s stance in TechCrunch is aRead… Read more »
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
I had the opportunity last night to attend an event put on by 826DC. In their own words “826 centers offer a variety of inventive programs that provide under-resourced students, ages 6-18, with opportunities to explore their creativity and improve their writing skills. We also aim to help teachers get their classes excited about writing.Read… Read more »
Do you show up at your best for other 175 million LinkedIn members?Many posts have been written about developing your profile and contact information for the ‘yellow pages’ of the professional community – the top part of your LinkedIn page. While this is important and you must build a strong profile and history, it isRead… Read more »
For all the claims of government communication being expensive or ineffective compared to the private sector, government has topped the Vision 6 Email Marketing Metrics Report for January – June 2012. Vision 6, an email marketing company based in Queensland, has reported on the email marketing effectiveness of Australian companies and agencies for the lastRead… Read more »
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »